Field Service Engineer

Primary Function:

• Manage Customer Technical Relations after the point of Sale on All Intuitive Surgical Products.
• Work independently, manage and prioritize technical escalations.
• Establish and maintain expectations with both the direct customer and other Intuitive surgical employees.

Roles and Responsibilities:

• Senior da Vinci ® Surgical technical expert across all system platforms.
• Assess and determine follow up visits to ensure maximum system reliability.
• Use discretion and independent judgment when assessing the functionality and Repairing Intuitive Surgical products.

Qualifications:

• College degree in applied science or engineering preferred.
• 5-10 years of experience as a Field Service Engineer, including experience in the medical device industry.
• Proven ability to independently troubleshoot complex electro-mechanical systems.