Ensure service agreements and warranty obligations are met and surpassed while exceeding customer expectations.
Provide technical expertise, resolve issues, and deliver outstanding support to valued customers.
Responsible for the installation, support, troubleshooting, repair, and maintenance of all products.
Intuitive is a global leader in robotic-assisted surgery and minimally invasive care. Their technologies like the da Vinci surgical system and Ion have transformed how care is delivered for millions of patients worldwide. They're a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human.
Manage all aspects of onsite high profile/complex construction projects that require a high level of product knowledge
Help establish KPI’s specific to each project as well as establish performance tracking methods, project dash boards, and project issue trackers
Communicate to the customer, expedite OS&Ds (over, short & damaged) and resolve customer issues promptly
Rexel USA is one of the largest distributors of electrical products, data communication, and related supplies in the United States. Rexel USA has a distribution network of over 460 warehouse storefront locations throughout the U.S..
Manage and track service escalations to identify process non-conformance.
Create and present data to influence business decisions regarding product issues.
Efficiently troubleshoot system-level issues including hardware and software.
Jobgether uses an AI-powered matching process to ensure candidates' applications are reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Deliver industry leading service through instrument installations, training, preventative maintenance, repairs, operational assistance, and trade shows to customers and operators.
Take lead and also collaborate when needed with other FSE’s and Technical Advisor team to resolve customer issues, improve processes, define corrective actions, and remain responsible for completion of service cases to meet customer satisfaction.
Continuously seek and support new approaches, practices, and processes to improve the efficiency, training services offered, and ability to care for our customers.
LGC is a global life science tools company providing mission-critical components and solutions in the human healthcare and applied market segments. With over 175 years of scientific heritage, they have built a product portfolio and expertise, developing relationships with customers and the global scientific community.