In this role, you will support the installation and operation of Raptor’s Badge Alert system. This individual contributor role combines technical problem-solving with remote support responsibilities, ensuring installers and customers receive prompt, accurate, and thorough assistance. You will troubleshoot gateway connectivity and assist with installations.
Job listings
We’re looking for a Field Service Engineer to install, support, troubleshoot, and maintain Intuitive products within a designated territory. You’ll ensure customer satisfaction, meet service agreements, and support warranty obligations. In this role, you’ll also mentor junior engineers, support regional admin tasks, and contribute to product rollouts and process improvements.
Philippines
Unlimited PTO
The Asset Performance Specialist role is critical to the success of the Palmetto Platform and LightReach financial product, managing all customer and operational logistics around ongoing services and support for solar systems. They are responsible for monitoring system performance, troubleshooting remotely, and assisting customers with issues. The specialist identifies issues, prioritizes troubleshooting, manages time effectively, and communicates empathetically with customers.
Install, support, troubleshoot, repair, and maintain Intuitive products, ensuring service agreements and customer expectations are exceeded. Mentor junior engineers, perform administrative tasks, and participate in product introductions and process improvement. Expertise in electro-mechanical systems, training, customer service, communication, and time management skills are a must.
As a Field Service Engineer, you will work at a variety of labs, continuously learning about new instruments, software, and consumables. You'll apply your interpersonal skills, creativity and can-do attitude, helping solve customer problems and delivering high levels of customer service. You will be responsible for on-site installation, implementation, maintenance, and repair of systems solutions.