The Remote Service Engineer is the ambassador for Philips Health Systems, ensuring customer satisfaction while meeting business objectives. This role involves receiving, understanding, routing, and resolving technical requests from customers related to product or service failures via multiple channels. The RSE creates cases or work orders, parts requests, communicates status, provides solutions for remote resolution, and performs pre-dispatch diagnostics.

The Field Service Engineer provides customer support by performing on-site installation, diagnoses, troubleshooting, service, and repair of complex equipment and systems, instructing customers in system operation and maintenance, and company liaison with customer on administrative and technical matters. This role includes field support for system hardware and software, PCs, and networking/wireless networking.

As a Service Engineer, you’ll have a significant role in shaping the future of our operations by using your engineering expertise, critical thinking, and leadership skills to identify and resolve technical challenges, mentor teammates, and drive impactful process improvements. This is a role where you'll apply judgment, problem-solving capabilities, and passion for renewable energy to make a difference.

The Asset Performance Specialist role is critical to the success of the Palmetto Platform and LightReach financial product, managing all customer and operational logistics around ongoing services and support needs throughout the 25+ year lifespan of the solar system. The specialist is responsible for monitoring the system’s performance, remote troubleshooting, and assisting customers with issues.