Field Service Engineer - Atlanta

As PROCEPT BioRobotics continues to expand its commercial operations, a dynamic and dedicated Field Support Representative is needed to play a crucial role in providing exceptional technical support to customers and team members. This position is pivotal in ensuring the successful installation, maintenance, and repair of cutting-edge biomedical equipment, contributing to the overall mission of delivering outstanding customer experiences and advancing healthcare innovation. Install, inspect, troubleshoot, and calibrate biomedical equipment at customer sites, following manufacturers' manuals and applicable policies and procedures. Perform preventive maintenance or service, diagnose problems to determine solutions, and upgrade, disassemble, repair, or replace equipment. Update field service database to track and analyze customer configurations and parts inventory, work with Customer Service to process warranty returns. Record potential complaints, relay feedback, and report trends. Maintain comprehensive expertise in service documentation; generate and improve servicing procedures, processes, and knowledgebase. Proactively monitor customer critical success factors and provide recommendations and collaborate with R&D, Manufacturing, QA, Sales, Clinical, and Marketing in the field and in-house. Train PROCEPT personnel and distributors on the correct operation and servicing of equipment and provide remote technical support to customers and PROCEPT field personnel. Comply with federal, state, and local regulations.