Manage Customer Technical Relations after the point of Sale on All Intuitive Surgical Products.
Work independently, manage and prioritize technical escalations.
Establish and maintain expectations with both the direct customer and other Intuitive surgical employees.

Essential Job Duties:

Supporting all da Vinci® Surgical platforms
Analyze customer’s requirements to ensure effective system installation by providing Pre site Planning and Installation Coordination with the customer.
Manage and schedule both planned and unplanned appointments with Customers to ensure maximum system reliability

Required Skills and Experience:

5-10 years of experience as a Field Service Engineer required, experience with medical devices preferred
Strong written and oral communication skills
Good interpersonal skills

Intuitive Surgical

Intuitive Surgical is a global leader in robotic-assisted surgery and minimally invasive care. They have transformed how care is delivered for millions of patients worldwide with technologies like the da Vinci surgical system and Ion. They're a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human.

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