Schedules work and assigns personnel to shifts for optimum customer coverage.
Oversees TAC personnel, maintaining work quality and timeliness, and acts as a technical resource.
Develops, collects, tracks, and analyzes performance metrics, while also improving TAC processes and tools.
FUJIFILM Healthcare Americas Corporation innovates for a healthier world with cutting-edge healthcare solutions and advanced radiography solutions. They have over 70,000 employees across four key business segments and are guided by their Group Purpose of “giving our world more smiles.
Be the go-to expert for technical sales support, field troubleshooting, and warranty resolution.
Engage directly with customers, distributors, and internal teams to solve technical challenges and provide proactive support.
Travel as needed to support field installations, service interventions, and customer visits.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Deliver prompt and courteous support to users facing product or technical issues.
Troubleshoot software and platform-related problems, escalating complex issues as needed.
Maintain up-to-date documentation and improve support workflows to enhance user satisfaction.
Equip is a virtual, evidence-based eating disorder treatment program committed to ensuring everyone can access effective treatment. Founded in 2019, they operate in all 50 states and partner with major health insurance plans, fostering a highly-engaged, passionate, and diverse culture.
Perform specific delivery support activities for a single customer
Provide hardware and software incident support
Deliver IMACD tasks related to requests
Jobgether is a platform that helps candidates find jobs. They use an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements.
Preventive maintenance, troubleshooting, repair, and calibration of instruments at customer sites.
Managing inventory, trip planning, and administrative tasks related to service functions.
Ability to work independently and a strong commitment to customer satisfaction.
Anton Paar USA sells and supports Anton Paar's range of high-precision measuring instruments for physical, chemical, mechanical, and structural properties. They are a highly diverse, dynamic, and financially sound company that has grown every year since their start in 1986.
Provide world class customer support and produce successful outcomes for clients with pressing challenges.
Develop an in-depth understanding of our cloud-based software to support processes and patient care.
Facilitate the resolution of complex technical issues by way of log analysis, research, or problem recreation.
PointClickCare helps providers deliver exceptional care through its health tech solutions. As a founder-led and privately held company, they empower employees to innovate and shape the future of healthcare, serving over 30,000 provider organizations, reinvesting significantly in R&D and integrating AI tools into daily workflows.
Install, maintain, validate and repair instrumentation at customer sites.
Provide troubleshooting, repair, and qualification services for customers.
Partner with customers to understand their analytical workflow and applications.
PerkinElmer is a company that provides scientific solutions. They have over 5,000 global colleagues and are committed to creating a diverse environment.
Serve as escalation point for complex customer issues, providing advanced troubleshooting.
Lead cross-department troubleshooting efforts and translate customer issues into actionable technical findings.
Participate in project-based initiatives to improve product quality and support processes.
Raptor Technologies, founded in 2002, partners with schools to provide integrated safety software and services. They serve over 60,000 schools in 55 countries, including 5,300+ K-12 US school districts, focusing on visitor management, emergency response, and student safety.
Provide second‑level support for technical issues involving desktops, laptops, printers, mobile devices, software, and networks
Troubleshoot and resolve complex incidents, escalating when appropriate
Identify and resolve underlying problems affecting IT systems and services
DYOPATH is dedicated to providing outstanding IT service. They foster a collaborative environment where achievements are celebrated and employees are invested in and supported through certifications and career paths.
Provides technical services at customer’s location and support.
Performs installations, services and on-site diagnostics on equipment.
Instructs customers on the operation or proper use of equipment.
Avery Dennison Corporation is a global materials science and digital identification solutions company. They employ approximately 35,000 employees in more than 50 countries, providing branding and information solutions that optimize labor and supply chain efficiency.
Responsible for installation, support, troubleshooting, repair, and maintenance of all products. Focus on ensuring service agreements and warranty obligations are met. Role demands expertise in electro-mechanical systems and customer service skills.
Intuitive is a global leader in robotic-assisted surgery and minimally invasive care. Their technologies, like the da Vinci surgical system and Ion, have transformed how care is delivered for millions of patients worldwide. They foster creativity, rigor, and collaboration.
Drive quality excellence across post-market compliance and customer escalations.
Perform systematic reviews of quality records to ensure accuracy and completeness.
Collaborate across departments to foster a culture of quality and compliance.
Jobgether is a platform that uses AI-powered matching system to ensure applications are reviewed quickly, objectively, and fairly against a role's core requirements. They identify the top-fitting candidates, and this shortlist is shared directly with the hiring company.
Analyze customer’s requirements to ensure effective system installation.
Manage and prioritize technical escalations, and establish and maintain expectations.
Provide on-site technical and training support to Junior and Filed Service Engineer
Intuitive Surgical is a medical device company focused on robotic-assisted surgery. They strive to foster an inclusive and diverse team committed to making a difference, with passionate people who want to take big leaps forward for healthcare professionals and patients.
Provide timely and effective product support to customer queries via various channels.
Troubleshoot and resolve product-related issues reported by customers, ensuring prompt resolution.
Collaborate closely with cross-functional teams to identify and resolve product defects or enhancements.
Force Therapeutics is reshaping remote therapeutic care with insights from healthcare centers and patient data. They intelligently extend clinicians' reach and engage patients, serving many patients across hundreds of facilities and are validated by studies, seeking dynamic team members to join their growth.
Analyze, track and resolve customer issues in a prompt manner.
Maintain a detailed understanding of product architecture.
Work closely with product and engineering teams to replicate, diagnose, and report bugs.
6sense is on a mission to revolutionize how B2B organizations create revenue by predicting customers most likely to buy and recommending the best course of action to engage anonymous buying teams. They are a place where difference-makers roll up their sleeves, take risks, act with integrity, and measure success by the value they create for their customers.