Preventive maintenance, troubleshooting, repair, and calibration of instruments at customer sites.
Managing inventory, trip planning, and administrative tasks related to service functions.
Ability to work independently and a strong commitment to customer satisfaction.
Anton Paar USA sells and supports Anton Paar's range of high-precision measuring instruments for physical, chemical, mechanical, and structural properties. They are a highly diverse, dynamic, and financially sound company that has grown every year since their start in 1986.
Deliver industry leading service through instrument installations, training, preventative maintenance, repairs, operational assistance, and trade shows to customers and operators.
Take lead and also collaborate when needed with other FSE’s and Technical Advisor team to resolve customer issues, improve processes, define corrective actions, and remain responsible for completion of service cases to meet customer satisfaction.
Continuously seek and support new approaches, practices, and processes to improve the efficiency, training services offered, and ability to care for our customers.
LGC is a global life science tools company providing mission-critical components and solutions in the human healthcare and applied market segments. With over 175 years of scientific heritage, they have built a product portfolio and expertise, developing relationships with customers and the global scientific community.
Perform scheduled maintenance and troubleshoot Intuitive products in assigned territory.
Coordinate system installation and complete administrative duties like spare parts inventory.
Mentor junior engineers, participate in product introductions, and support continuous improvement.
Intuitive believes that minimally invasive care is life-enhancing and expands the potential of physicians to heal without constraints through ingenuity and intelligent technology. As a pioneer and leading company in robotic-assisted surgery, they foster an inclusive and diverse team, with passionate people who want to make a difference.
Provides technical services at customer’s location and support.
Performs installations, services and on-site diagnostics on equipment.
Instructs customers on the operation or proper use of equipment.
Avery Dennison Corporation is a global materials science and digital identification solutions company. They employ approximately 35,000 employees in more than 50 countries, providing branding and information solutions that optimize labor and supply chain efficiency.
Perform scheduled maintenance activities including system inspections, software updates, and upgrades.
Troubleshoot, diagnose, and repair all Intuitive products within designated timeframes.
Coordinate system and hardware delivery and installation, ensuring O.R. protocol and HIPAA standards.
Intuitive is a global leader in robotic-assisted surgery and minimally invasive care. Their technologies, like the da Vinci surgical system and Ion, have transformed how care is delivered for millions of patients worldwide. They are a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human.
Analyze customer’s requirements to ensure effective system installation.
Manage and prioritize technical escalations, and establish and maintain expectations.
Provide on-site technical and training support to Junior and Filed Service Engineer
Intuitive Surgical is a medical device company focused on robotic-assisted surgery. They strive to foster an inclusive and diverse team committed to making a difference, with passionate people who want to take big leaps forward for healthcare professionals and patients.
Accountable for installation, support, troubleshooting, repair, and maintenance of all our products within your management designated area of responsibility.
Meet and surpass all service agreements and warranty obligations.
Provide technical expertise, resolve issues, and deliver outstanding support to customers.
Intuitive believes that minimally invasive care is life-enhancing care. They are a pioneer and market leader in robotic-assisted surgery, striving to foster an inclusive and diverse team committed to making a difference. Passionate people who want to make a difference drive our culture.