Source Job

• Perform scheduled maintenance and troubleshoot Intuitive products in assigned territory.
• Coordinate system installation and complete administrative duties like spare parts inventory.
• Mentor junior engineers, participate in product introductions, and support continuous improvement.

Intuitive believes that minimally invasive care is life-enhancing and expands the potential of physicians to heal without constraints through ingenuity and intelligent technology. As a pioneer and leading company in robotic-assisted surgery, they foster an inclusive and diverse team, with passionate people who want to make a difference.

• Responsible for installation, support, troubleshooting, repair, and maintenance of all products. Focus on ensuring service agreements and warranty obligations are met. Role demands expertise in electro-mechanical systems and customer service skills.

Intuitive is a global leader in robotic-assisted surgery and minimally invasive care. Their technologies, like the da Vinci surgical system and Ion, have transformed how care is delivered for millions of patients worldwide. They foster creativity, rigor, and collaboration.

• Perform scheduled maintenance activities including system inspections, software updates, and upgrades.
• Troubleshoot, diagnose, and repair all Intuitive products within designated timeframes.
• Coordinate system and hardware delivery and installation, ensuring O.R. protocol and HIPAA standards.

Intuitive is a global leader in robotic-assisted surgery and minimally invasive care. Their technologies, like the da Vinci surgical system and Ion, have transformed how care is delivered for millions of patients worldwide. They are a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human.

• Analyze customer’s requirements to ensure effective system installation.
• Manage and prioritize technical escalations, and establish and maintain expectations.
• Provide on-site technical and training support to Junior and Filed Service Engineer

Intuitive Surgical is a medical device company focused on robotic-assisted surgery. They strive to foster an inclusive and diverse team committed to making a difference, with passionate people who want to take big leaps forward for healthcare professionals and patients.

• Deliver industry leading service through instrument installations, training, preventative maintenance, repairs, operational assistance, and trade shows to customers and operators.
• Take lead and also collaborate when needed with other FSE’s and Technical Advisor team to resolve customer issues, improve processes, define corrective actions, and remain responsible for completion of service cases to meet customer satisfaction.
• Continuously seek and support new approaches, practices, and processes to improve the efficiency, training services offered, and ability to care for our customers.

LGC is a global life science tools company providing mission-critical components and solutions in the human healthcare and applied market segments. With over 175 years of scientific heritage, they have built a product portfolio and expertise, developing relationships with customers and the global scientific community.

• Preventive maintenance, troubleshooting, repair, and calibration of instruments at customer sites.
• Managing inventory, trip planning, and administrative tasks related to service functions.
• Ability to work independently and a strong commitment to customer satisfaction.

Anton Paar USA sells and supports Anton Paar's range of high-precision measuring instruments for physical, chemical, mechanical, and structural properties. They are a highly diverse, dynamic, and financially sound company that has grown every year since their start in 1986.

• You are responsible for the installation of our product range at the customers
• You will be training of the users
• Preventing or solving technical problems is what motivates you

Quadient supports businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. The company values connections and is an exceptional place to grow careers and develop skills.

• Perform duties to install and provide on-demand/scheduled service and training for all general-purpose equipment.
• Identify complex problems relating to customer and/or machines and implement effective and strategic solutions.
• Diagnose and troubleshoot equipment breakdowns involving mechanical, hydraulic, pneumatic, electrical and electronic functions.

Signode is a leading manufacturer of transit packaging consumables, tools, software, and equipment that optimize end-of-line packaging operations and protect products in transit. With over $2B in revenue, they have 80+ manufacturing facilities across 6 continents and over 9,000 employees worldwide.

• Provides technical services at customer’s location and support.
• Performs installations, services and on-site diagnostics on equipment.
• Instructs customers on the operation or proper use of equipment.

Avery Dennison Corporation is a global materials science and digital identification solutions company. They employ approximately 35,000 employees in more than 50 countries, providing branding and information solutions that optimize labor and supply chain efficiency.

• Troubleshoot, program, and commission automation control systems.
• Assist customers in selecting appropriate automation hardware and building bills of materials.
• Provide on-site and remote technical support, ensuring timely and high-quality service delivery.

GCG Automation & Factory Solutions is dedicated to advancing the growth of automation and factory solutions across key verticals in North America. They have deep technical expertise and specialized knowledge, supporting customers in deploying high-quality and efficient solutions.

• Assist in troubleshooting electrical/mechanical components, identify spare parts, and resolve product warranty issues.
• Recommend spare parts packages based on equipment usage and applications.
• Provide feedback regarding product specifications, published documents and other technical materials to appropriate departments.

Konecranes believes that a great customer experience is built on the people behind the Konecranes name. They welcome different backgrounds and skills that enrich their community, and promote a place where everyone can be themselves.

• Ensuring Intuitive delivers exceptional, timely service to customers.
• Providing strong management and leadership of field-based direct reports.
• Coaching and mentoring employees to improve Customer Experience.

Intuitive is a global leader in robotic-assisted surgery and minimally invasive care, creating technologies like the da Vinci surgical system and Ion. They are a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human.

• Be the go-to expert for technical sales support, field troubleshooting, and warranty resolution.
• Engage directly with customers, distributors, and internal teams to solve technical challenges and provide proactive support.
• Travel as needed to support field installations, service interventions, and customer visits.

Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

• Provide procedural support to new robotic system sites to promote safety and effective progression
• Collaborate with global Clinical Applications Engineering and Endoluminal Sales to support new users through their early learning curve
• Provide expert clinical product and technical assistance and training to physicians and clinical staff on the effective use of Intuitive’s equipment during clinical procedures

Intuitive is a global leader in robotic-assisted surgery and minimally invasive care, offering technologies like the da Vinci surgical system and Ion. They are a team of engineers, clinicians, and innovators focused on making surgery smarter, safer, and more human, helping care teams perform with greater precision and improving patient outcomes worldwide.

• Install, support, and maintain Vision RT product range.
• Perform site surveys ensuring all aspects of installation requirements are met in line with Vision RT processes and procedures.
• Provide reactive breakdown support (remote and on site).

Vision RT is a fast-growing MedTech company transforming radiation therapy for cancer patients by helping make it more accurate, effective, and comfortable. With around 300 employees globally, they operate independently as part of William Demant Invest A/S.