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Technical Service & Project Support:
- Troubleshoot, program, and commission automation control systems (PLCs, HMIs, motion systems, etc.)
- Assist customers in selecting appropriate automation hardware and building bills of materials (BOMs)
- Execute and manage multiple service projects throughout their lifecycle
Customer Engagement & Training:
- Present and promote automation solutions to customers and prospects
- Conduct technical training sessions for customers and internal staff on electrical and automation products
- Stay up to date on industry trends and technologies by attending technical trainings and vendor sessions
Team Collaboration & Mentorship:
- Work closely with sales, customer service, and vendor partners to ensure seamless customer experiences
- Act as a mentor and technical coach to junior team members, helping them grow their skills
- Contribute to knowledge-sharing across the service team and support the standardization of best practices
GCG Automation & Factory Solutions
GCG Automation & Factory Solutions is dedicated to advancing the growth of automation and factory solutions across key verticals in North America. They have deep technical expertise and specialized knowledge, supporting customers in deploying high-quality and efficient solutions.