Manage customer claims and address field concerns.
Recommend process improvements for customers and internal manufacturing.
Act as a technical resource for sales teams and coordinate technical meetings.
Jobgether is a company that uses an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly. They identify the top-fitting candidates and share the shortlist directly with the hiring company, while the final decision and next steps are managed by the internal team.
Assist in troubleshooting electrical/mechanical components, identify spare parts, and resolve product warranty issues.
Recommend spare parts packages based on equipment usage and applications.
Provide feedback regarding product specifications, published documents and other technical materials to appropriate departments.
Konecranes believes that a great customer experience is built on the people behind the Konecranes name. They welcome different backgrounds and skills that enrich their community, and promote a place where everyone can be themselves.
Provides technical services at customer’s location and support.
Performs installations, services and on-site diagnostics on equipment.
Instructs customers on the operation or proper use of equipment.
Avery Dennison Corporation is a global materials science and digital identification solutions company. They employ approximately 35,000 employees in more than 50 countries, providing branding and information solutions that optimize labor and supply chain efficiency.
Preventive maintenance, troubleshooting, repair, and calibration of instruments at customer sites.
Managing inventory, trip planning, and administrative tasks related to service functions.
Ability to work independently and a strong commitment to customer satisfaction.
Anton Paar USA sells and supports Anton Paar's range of high-precision measuring instruments for physical, chemical, mechanical, and structural properties. They are a highly diverse, dynamic, and financially sound company that has grown every year since their start in 1986.
Deliver industry leading service through instrument installations, training, preventative maintenance, repairs, operational assistance, and trade shows to customers and operators.
Take lead and also collaborate when needed with other FSE’s and Technical Advisor team to resolve customer issues, improve processes, define corrective actions, and remain responsible for completion of service cases to meet customer satisfaction.
Continuously seek and support new approaches, practices, and processes to improve the efficiency, training services offered, and ability to care for our customers.
LGC is a global life science tools company providing mission-critical components and solutions in the human healthcare and applied market segments. With over 175 years of scientific heritage, they have built a product portfolio and expertise, developing relationships with customers and the global scientific community.
Accountable for installation, support, troubleshooting, repair, and maintenance of all our products within your management designated area of responsibility.
Meet and surpass all service agreements and warranty obligations.
Provide technical expertise, resolve issues, and deliver outstanding support to customers.
Intuitive believes that minimally invasive care is life-enhancing care. They are a pioneer and market leader in robotic-assisted surgery, striving to foster an inclusive and diverse team committed to making a difference. Passionate people who want to make a difference drive our culture.
Provide direct support to GE Appliances Owners with a focus on sales and service.
Provide product information, registration support, and service, parts, delivery, and dealer location inquiries.
Resolve owner issues through troubleshooting, sales, service, referrals and providing minor concessions.
GE Appliances, a Haier company, focuses on making "good things, for life" and is the fastest-growing appliance company in the U.S. They are powered by creators, thinkers and makers who believe anything is possible and value diversity, teamwork, innovation, and lean manufacturing.
Analyze customer’s requirements to ensure effective system installation.
Manage and prioritize technical escalations, and establish and maintain expectations.
Provide on-site technical and training support to Junior and Filed Service Engineer
Intuitive Surgical is a medical device company focused on robotic-assisted surgery. They strive to foster an inclusive and diverse team committed to making a difference, with passionate people who want to take big leaps forward for healthcare professionals and patients.
Deliver prompt and courteous support to users facing product or technical issues.
Troubleshoot software and platform-related problems, escalating complex issues as needed.
Maintain up-to-date documentation and improve support workflows to enhance user satisfaction.
Equip is a virtual, evidence-based eating disorder treatment program committed to ensuring everyone can access effective treatment. Founded in 2019, they operate in all 50 states and partner with major health insurance plans, fostering a highly-engaged, passionate, and diverse culture.
Schedules work and assigns personnel to shifts for optimum customer coverage.
Oversees TAC personnel, maintaining work quality and timeliness, and acts as a technical resource.
Develops, collects, tracks, and analyzes performance metrics, while also improving TAC processes and tools.
FUJIFILM Healthcare Americas Corporation innovates for a healthier world with cutting-edge healthcare solutions and advanced radiography solutions. They have over 70,000 employees across four key business segments and are guided by their Group Purpose of “giving our world more smiles.
Provide first-level help desk support through service ticket systems
Monitor and escalate technical issues as needed
Communicate clearly and effectively with internal teams to resolve problems
Solvo Global is an innovative company with a great culture. They are looking for proactive and communicative individuals eager to learn and grow professionally through hands-on experience.
Manage service subscriptions (New subscription, subscriptions information, update products and services, etc).
Billing (Change payment method, billing incidence, invoicing and other billing related issues).
Provide technical support on digital products, using databases, troubleshooting tools, knowledge articles and other resources.
Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience.
Lead technical integration for new web and mobile app partners onto the Meetscale SSP.
Act as the primary technical point of contact for assigned publishers.
Bridge the gap between business and engineering through effective communication.
Jobgether is a platform that connects job seekers with employers using AI-powered matching. They ensure applications are reviewed quickly and fairly, connecting top candidates directly with hiring companies, and they are helping to streamline the recruiting process.
Provide positive and professional technical support to Canon customers via phone, email, and chat
Analyze complex issues to answer questions, troubleshoot, and advise on solutions
Promptly identify, research, and resolve customer inquiries using all available software and network tools
Canon Information Technology Services, Inc. strives to deliver exceptional technical support. Their team is energetic and diverse, offering opportunities for employees to grow and develop their careers.
Educate, train and supervise System Support Engineers.
Guide and manage weekly and monthly activity schedules of Systems Support Engineers.
Maintain close communication with the Regional Director, Sales.
Kyocera Document Solutions America, Inc. provides document solutions. They are a group company of Kyocera Document Solutions Inc., a global leading provider of total document solutions based in Osaka, Japan.
Perform scheduled maintenance and troubleshoot Intuitive products in assigned territory.
Coordinate system installation and complete administrative duties like spare parts inventory.
Mentor junior engineers, participate in product introductions, and support continuous improvement.
Intuitive believes that minimally invasive care is life-enhancing and expands the potential of physicians to heal without constraints through ingenuity and intelligent technology. As a pioneer and leading company in robotic-assisted surgery, they foster an inclusive and diverse team, with passionate people who want to make a difference.
Engage with customers via phone and other channels.
Diagnose and solve technical problems.
Tactacam is a leading innovator in outdoor and action camera technology. They have over 1,000,000 active customers and are passionate about developing cutting-edge products, while offering exciting opportunities for career growth in a dynamic, fast-paced environment.
Interacting with clients to shape their experience with Lumos.
Troubleshooting complex technical errors and relaying customer feedback.
Proactively developing product expertise and finding solutions for support opportunities.
Lumos provides a unified platform solving app and access management challenges for organizations. They are a fast-growing startup pioneering the way to untangle the complex web of app and access management and their team has grown from 20 to ~100 people since launching out of stealth mode.
Collaborate with internal teams to resolve escalated cases.
Document solutions for knowledge sharing.
Transact and CBORD have joined forces as industry leaders to bring the best integrated technology solutions to education, healthcare, and business campuses worldwide. Our newly combined companies are dedicated to fostering a culture of integrity, respect, and continuous personal development.
You are responsible for the installation of our product range at the customers
You will be training of the users
Preventing or solving technical problems is what motivates you
Quadient supports businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. The company values connections and is an exceptional place to grow careers and develop skills.