Support Engineer (PST)
Benefits
16w maternity
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Your Responsibilities:
- Interacting with our client base on the day to day.
- Ensuring attention to detail and a friendly approach.
- Providing consistent care in each and every interaction.
Troubleshooting Complex Technical Errors:
- Staying on top of the product development.
- Relaying customer feedback through validating enablement materials.
- Being extremely clear in your handoffs to our engineers.
Proactively Developing Product Expertise:
- Partnering with our Product Managers.
- Seeking to discover information needed to support customers.
- Becoming a product expert and the voice of the client.
Lumos
Lumos provides a unified platform solving app and access management challenges for organizations. They are a fast-growing startup pioneering the way to untangle the complex web of app and access management and their team has grown from 20 to ~100 people since launching out of stealth mode.