Main point of contact providing day-to-day support for Imagen’s clients and clinicians
Contribute to the development of knowledge base documentation
Work closely with higher tiered team members to gain knowledge of internal applications and processes
Imagen Technologies is building the AI-enabled teleradiology practice of the future. They operate the first vertically integrated medical practice and AI development platform focused on reducing diagnostic error. They are rapidly expanding this platform across the U.S.
Provide world class customer support and produce successful outcomes for clients with pressing challenges.
Develop an in-depth understanding of our cloud-based software to support processes and patient care.
Facilitate the resolution of complex technical issues by way of log analysis, research, or problem recreation.
PointClickCare helps providers deliver exceptional care through its health tech solutions. As a founder-led and privately held company, they empower employees to innovate and shape the future of healthcare, serving over 30,000 provider organizations, reinvesting significantly in R&D and integrating AI tools into daily workflows.
Educate, train and supervise System Support Engineers.
Guide and manage weekly and monthly activity schedules of Systems Support Engineers.
Maintain close communication with the Regional Director, Sales.
Kyocera Document Solutions America, Inc. provides document solutions. They are a group company of Kyocera Document Solutions Inc., a global leading provider of total document solutions based in Osaka, Japan.
Handle inbound customer inquiries in a timely manner via phone, video, email, or chat and track inquiries in a ticketing system.
Collaborate with the Product, Sales, Clinical and Customer Experience teams to ensure the best customer experience and high NPS.
Work with third party vendors to resolve healthcare device related issues and troubleshoot, triage, and escalate support issues across multiple areas.
Twin Health empowers people to improve and prevent chronic metabolic diseases with AI Digital Twin technology. They have been recognized for their innovation and culture and are scaling rapidly across the U.S. and globally.
Perform equipment installation, service, and maintenance at client sites.
Diagnose and resolve operational issues efficiently.
Document processes thoroughly and provide high-quality customer support.
Jobgether is a platform that connects job seekers with companies. They leverage AI-powered matching to ensure applications are reviewed quickly and fairly.
Provide advanced technical assistance for medical imaging applications.
Focus on problem analysis and complex technical troubleshooting.
Deliver exceptional customer support through multiple channels.
Intelerad's medical imaging solutions streamline the flow of information. They have nearly 800 employees across four countries and empower nearly 2,000 healthcare organizations.
Perform scheduled maintenance activities including system inspections, software updates, and upgrades.
Troubleshoot, diagnose, and repair all Intuitive products within designated timeframes.
Coordinate system and hardware delivery and installation, ensuring O.R. protocol and HIPAA standards.
Intuitive is a global leader in robotic-assisted surgery and minimally invasive care. Their technologies, like the da Vinci surgical system and Ion, have transformed how care is delivered for millions of patients worldwide. They are a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human.
Lead, coach, and inspire a team of technical support professionals.
Make it easy to get help, solve issues quickly, and prevent future problems.
Combine leadership excellence with operational rigor to ensure support is responsive, proactive, and continuously improving.
Accela provides a robust, cloud-based platform of government software solutions that accelerate growth, efficiency, and transparency in communities of all sizes. Accela believes in developing and nurturing a workplace community where our differences are celebrated, and everyone feels a sense of psychological safety and belonging.
Interact with customers from various fields in a laboratory setting.
Triage customers to the appropriate Sales Account Manager/Account Executive and assist in lead generation.
Manage customer quotes and literature requests for diverse product lines.
LGC Clinical Diagnostics is a leading global IVD quality manufacturer, with expertise in quality measurement tools and reagents. They have around 450 employees across facilities in the USA, Ireland, and England, partnering with IVD and biopharmaceutical developers.
Own hiring, onboarding, training, and ongoing development of Customer Support team members.
Oversee daily support operations across phone, email, and live chat channels.
Define, implement, and evolve customer support KPIs and SLAs across customer segments, severity levels, and channels
Avive Solutions, Inc. is a growth-stage Automated External Defibrillator (AED) company with a connected response system. They are a mission driven team that is rapidly gaining market share with elegant, creative solutions to solve complex problems.
Provide positive and professional technical support to Canon customers via phone, email, and chat
Analyze complex issues to answer questions, troubleshoot, and advise on solutions
Promptly identify, research, and resolve customer inquiries using all available software and network tools
Canon Information Technology Services, Inc. strives to deliver exceptional technical support. Their team is energetic and diverse, offering opportunities for employees to grow and develop their careers.
Manage customer accounts in all aspects of order processing, follow-up, pricing accuracy, and delivery performance.
Implement and execute customer service strategies that improve efficiency and the customer experience.
Act as the main liaison between assigned customers and the marketing/sales teams.
Avery Dennison Corporation is a global materials science and digital identification solutions company. Employing approximately 35,000 employees in more than 50 countries, Avery Dennison's reported sales in 2024 were $8.8 billion.
Address customer queries accurately and efficiently, leveraging your subject matter expertise in CipherHealth solutions.
Facilitate superior customer communication, prioritizing assignments to meet urgent deadlines.
Prepare comprehensive procedures in an easily-digestible format for team reference.
CipherHealth is an award-winning software company committed to enhancing care coordination and outcomes across the continuum. Since 2009, CipherHealth’s automated, scalable platform has empowered healthcare organizations to engage patients and care teams. We are a highly collaborative, good-humored, and hardworking team who cares about using technology to improve patients’ lives.
Document solutions in reusable articles to support future issue resolution
Experian is a global data and technology company, powering opportunities for people and businesses around the world. A FTSE 100 Index company listed on the London Stock Exchange (EXPN), they have a team of 23,300 people across 32 countries and are known for investing in their people and new advanced technologies.
Responsible for serving as front-line support for the Patient Connection Center within Piedmont Healthcare.
The Patient Connection Associate III is responsible for pre-registering and scheduling moderately complex procedures.
Coordinating multiple resources for patient services.
Piedmont Healthcare is responsible for pre-registering and scheduling moderately complex procedures and coordinating multiple resources for patient services. The company offer opportunities to those who seek to be challenged and have a meaningful impact on the health of our patients and community.
Build and maintain trusted client relationships, acting as a primary point of contact.
Onboard new customers, providing technical support, and resolving issues.
Collaborate with Product and engineering teams to address product reliability.
Fuze Health puts patients first and addresses the most pressing needs in healthcare. They empower millions to digitally connect with care providers, essential health resources and needed treatments.
Responsible for installation, support, troubleshooting, repair, and maintenance of all products. Focus on ensuring service agreements and warranty obligations are met. Role demands expertise in electro-mechanical systems and customer service skills.
Intuitive is a global leader in robotic-assisted surgery and minimally invasive care. Their technologies, like the da Vinci surgical system and Ion, have transformed how care is delivered for millions of patients worldwide. They foster creativity, rigor, and collaboration.
Act as the first point of contact with customers via chat, email, and phone channels.
Educate customers on basic product training and identify new ways customers can benefit from the product.
Proactively track requests and commonly occurring issues, identifying and reporting software bugs.
7shifts is a scheduling and payroll platform that helps restaurant teams thrive, saving time and reducing errors for over 55,000 restaurants. They aim to simplify team management and improve performance, with a vision of creating a thriving restaurant industry through connected teams.
Provide Tier 1 technical support to corporate, distribution, and retail store associates for basic software and hardware troubleshooting
Demonstrate qualities representative of A&F’s unique culture with a strong appreciation for customer service
Troubleshoot problems to resolution or escalate when necessary, and document incidents within the incident management system
Abercrombie & Fitch is a global, digitally led omnichannel specialty retailer of apparel and accessories. The company operates a family of brands and over 750 stores across North America, Europe, Asia and the Middle East and is committed to putting their people first.