Client Technical Support Agent, Healthcare Revenue Cycle (Remote)
Benefits
3w PTO
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Description:
- Troubleshoot product and technical issues
- Assess severity and scope of issues, inquiries, and requests
- Escalate complex issues to technical and product teams
Responsibilities:
- Communicate with clients by phone and email
- Log and manage all client-related issues in CRM tool
- Manage customer and user configurations
Requirements:
- 2+ years' experience with research and reconciliation skills
- Bachelor's degree is beneficial
- 2+ years' experience in Healthcare IT
Experian
Experian is a global data and technology company, powering opportunities for people and businesses around the world. A FTSE 100 Index company listed on the London Stock Exchange (EXPN), they have a team of 23,300 people across 32 countries and are known for investing in their people and new advanced technologies.