Source Job

• Serve as a strategic partner to clients, driving adoption and return on investment.
• Manage a portfolio of clients with a focus on Payer Contracts, Claims and Claim Scrubber products.
• Evaluate client use of product suite, recommend best practices and configuration improvements.

Experian is a global data and technology company that powers opportunities for people and businesses around the world. They have a team of 23,300 people across 32 countries and corporate headquarters in Dublin, Ireland.

Serve as a technical expert for implementing complex healthcare software solutions. Advise clients and internal stakeholders on Healthcare Revenue Cycle and Experian Health solutions. Configure and implement Experian Health software solutions for clients, focusing on front-end patient access and back-end revenue cycle management.

Experian is a global data and technology company, powering opportunities for people and businesses around the world.

• Provide support across our full customer base via various channels, addressing complex product and technical inquiries with accuracy and efficiency.
• Guide customers on best practices for revenue cycle management, claims submission, payment processing, collections, and denial management within our platform.
• Meet or exceed established performance metrics, including customer satisfaction, resolution time, and quality benchmarks; handle a high volume of inbound calls daily, ensuring timely and accurate responses to customer inquiries.

Tebra is the digital backbone for practice well-being, formed by the merging of Kareo and PatientPop. They aim to unlock better healthcare by helping independent practices bring modernized care to patients everywhere, serving over 100,000 providers.

Provide customer service and technical support of all Itamar Medical products and services. Receive incoming phone calls and emails - troubleshoot, research and respond to inquiries in a timely, professional manner. Retain customers through superior customer service and technical support.

ZOLL Itamar is an innovative medical device technology company that focuses on the development and manufacturing of Home Sleep Apnea Tests.

• Assist Revenue Cycle Consultant and Technical Consultant teams in the implementation of Experian's Claim Source revenue cycle management system
• Review internal process, recommend and develop changes to improve systems efficiency, automation, and effectiveness
• Communicate status with team members, end-users and clients within client expectations including participating in regular client calls

Experian is a global data and technology company, powering opportunities for people and businesses around the world. A FTSE 100 Index company listed on the London Stock Exchange (EXPN), they have a team of 23,300 people across 32 countries and were named a World's Best Workplace in 2024.

Troubleshoot complex product and technical issues to determine severity and scope and respond accordingly. Manage issues and questions escalated from Customer Support, Account Management, and Implementation teams. Educate and empower customers to maximize use of products, tools, and services.

Experian is a global data and technology company, powering opportunities for people and businesses around the world.

• Use SQL to explore data, validate hypotheses, and support analytical workflows
• Champion continued incremental innovation and improvement to our product based on the product vision and roadmap.
• Maintain and prioritize the product backlog based on business and customer value.

Experian is a global data and technology company, powering opportunities for people and businesses around the world. A FTSE 100 Index company listed on the London Stock Exchange, they have a team of 23,300 people across 32 countries.

• Become a subject matter expert on all JobRobotix products.
• Partner with Account Management to build support documentation so customers can self-service their questions.
• Address customer support tickets and aid customers by phone and email to diagnose support issues.

Nomad Health is the first digital marketplace for healthcare jobs, efficiently connecting quality clinicians with rewarding career opportunities. It is a Series D startup backed by First Round Capital, RRE Ventures, and others, and has been recognized by Forbes and Newsweek.

• Build and maintain trusted client relationships, acting as a primary point of contact.
• Onboard new customers, providing technical support, and resolving issues.
• Collaborate with Product and engineering teams to address product reliability.

Fuze Health puts patients first and addresses the most pressing needs in healthcare. They empower millions to digitally connect with care providers, essential health resources and needed treatments.

Respond quickly and accurately to a high volume of inbound phone calls, chats, and emails. Maintain a customer satisfaction level over 90%. Communicate and collaborate with your team on Slack to provide solutions for our customers.

Owner is the AI growth system for local restaurants.

• Communicate directly with customers via our Support Center.
• Triage a diversity of support tickets as well as work on process improvement.
• Help new and existing customers get up and running with our product, diagnose tricky situations, and aid companies in achieving their business goals.

Customer.io's platform is used by over 8,000 companies to send billions of messages daily. They help teams send smarter messages using real-time behavioral data and believe in empathy, transparency, and responsibility.

• Manage prior authorizations and related administrative paperwork.
• Input patient information, medical records (CPT, ICD-10, HCPCS), and billing data into EMR/EHR systems.
• Assist with processing insurance claims, verifying patient insurance information, and handling billing inquiries, concerns, and documentation.

Wing is redefining the future of work for companies worldwide. They aim to be a one-stop shop for companies looking to build world-class teams and place their operations on autopilot.

• Provide directions in technical and non-technical terms to solve customer issues.
• Take ownership of customer issues, including troubleshooting and escalation.
• Work with client resources to understand their data security risks and threats.

Jobgether is a platform helping candidates find the right job with AI-powered matching process. They ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements.

• Ensure 100% success of all of Front's customers.
• Engage in the day-to-day grind of support queues, providing timely and effective assistance.
• Become an expert on how Front works and its day-to-day usage.

Front is the leading AI-powered customer service platform built for collaboration, bringing core support channels into a modern workspace. With over 9,000 innovative companies using their services, Front is backed by Sequoia Capital and Salesforce Ventures, fostering a customer-first approach.

• Provide technical support to clinical facilities, healthcare providers, and internal staff.
• Resolve technical issues related to software, hardware, and systems.
• Collaborate with departments to deliver world-class support services and ensure customer satisfaction.

Skilled Wound Care provides technical support to clinical facilities, healthcare providers, and internal staff. They are dedicated to providing exceptional technical support to clinical facilities, healthcare providers, and internal staff.

• Diagnose and resolve day-to-day technical issues.
• Set up accounts, access, and tools for new hires.
• Analyze recurring issues and implement improvements.

Advocate is a mission-driven organization helping people access government benefits and support. They combine expert advocacy with technology to streamline complex processes.

• Review signed customer contracts and validate deal terms in Salesforce.
• Ensure subscriptions are correctly configured in NetSuite, including pricing and billing.
• Investigate and resolve billing discrepancies by tracing issues across systems.

The company is transforming healthcare compliance. They foster a supportive, remote-first environment where professionals collaborate.

• Manage Support requests through email, phone, and chat channels
• Conduct troubleshooting calls, chats, and emails
• Interface with Product/Engineering to meet user needs

FiscalNote (NYSE: NOTE) is a leader in policy and global intelligence. By uniquely combining data, technology, and insights, FiscalNote empowers customers with critical insights and the tools to turn them into action. They value diversity and are committed to creating an inclusive environment for all their employees.

• Act as the first point of contact with customers via chat, email, and phone channels.
• Educate customers on basic product training and identify new ways customers can benefit from the product.
• Proactively track requests and commonly occurring issues, identifying and reporting software bugs.

7shifts is a scheduling and payroll platform that helps restaurant teams thrive, saving time and reducing errors for over 55,000 restaurants. They aim to simplify team management and improve performance, with a vision of creating a thriving restaurant industry through connected teams.