Operations Support Associate - Radiology

Responsibilities:

• Main point of contact providing day-to-day support for Imagen’s clients and clinicians
• Triage calls, email and chat messages from all customer facilities as well as internal clinicians
• Facilitate provider communication on critical patient findings for imaging procedures

Skill Development:

• Work closely with higher tiered team members to gain knowledge of internal applications and processes
• Attend weekly support team meetings for collaboration and updated process reviews
• Suggest changes to management to improve workflows and customer service

Qualifications:

• Associate’s degree and 1+ years of experience in a radiology support role, or a High School Diploma/GED and 3+ years of experience in a healthcare or radiology support role
• Excellent verbal and written communication and documentation skills required
• Excellent IT support and computer skills; capable of toggling between multiple programs simultaneously and providing basic support functions to end users required