Job Description
Training, Onboarding & Customer Engagement:
-Conducts comprehensive training sessions—onsite and virtual—for radiologists, technologists, and administrative staff, tailored to their specific roles and workflows.
-Leads the creation and delivery of role-specific training content to maximize adoption, increase user proficiency and drive clinical workflow optimization.
-Provides hands-on support during go-live events, ensuring smooth transitions, clinical readiness, and successful user adoption.
Data Management & Workflow Optimization:
-Manages study compendium normalization, including regex-based exam name standardization and exam mapping across disparate systems.
-Oversees DICOM data integrity and structured report parsing (DSR), ensuring accurate ingestion, classification, and accessibility of imaging studies.
-Assists with ongoing system assessments to enhance reporting, image routing, and interoperability between Synthesis platforms and third-party systems.
Technical Support & Collaboration:
-Provides advanced software and hardware support related to Synthesis clinical applications.
-Partners with engineering and QA to escalate and resolve system bugs, performance concerns, and workflow blockers.
-Collaborates with product, engineering, and implementation teams to relay customer feedback and help shape future development.
About Synthesis Health
We’re a mission and values driven company with tremendous dedication to our customers.