Manage retention work and deliver the highest quality customer experience.
Build strong rapport with participants to help retain and engage them.
Prepare participants for clinical studies through education using provided educational materials.
Care Access aims to improve the future of health for everyone. They have research locations and mobile clinics across the globe, they are dedicated to ensuring that every person has the opportunity to understand their health, access the care they need, and contribute to the medical breakthroughs.
This role acts as a 'Telehealth Concierge'. Interviews patients to collect required data including demographic and financial information. Communicates mandated patient information and verifies all information for accuracy.
Rochester Regional Health is an integrated health services organization serving the people of Western New York, the Finger Lakes, St. Lawrence County, and beyond.
Key member of the implementation team and operates at the intersection of clinical workflows, customer engagement, product development, and technical operations.
Leads and supports end-to-end customer onboarding, from pre-sales product demonstrations through implementation, training, and post-go-live support.
Delivers effective and personalized training to radiologists, technologists, and administrators—both remotely and onsite—while also configuring administrative and user preferences, mapping exams, and providing high-level technical support for software and hardware environments.
We’re a mission and values driven company with tremendous dedication to our customers.