The role enhances the customer education experience by providing a high level of customer service and educational opportunities. This includes post-sale remote installation and education through applications training and veterinary scanning techniques. The individual will troubleshoot ultrasound technical support issues, serve as a lab instructor at Sound’s Academy of Veterinary Imaging, and provide onsite education and installation as needed.

This is a fixed-term remote based contract, so you can enjoy the fast pace of the industry. The Vet Nurse will provide general advice, book appointments, and triage over the phone on behalf of our Greencross clinics. In addition to calling 13VETS, we assist with online bookings, Greencross website inquiries and reminders.

Responsible for the receipt of new Rehabilitation Services and Vocational Assistance Program referrals, triage process and initial engagement of the Participant, you will be the first point of contact, providing excellent customer service, managing multiple responsibilities while maintaining accuracy, and collaborating with stakeholders like VAC Case Managers and Rehabilitation Service Professionals.

A Lead Recovery Navigator at Equip serves as a critical care coordinator throughout the care experience, guiding and supporting each unique patient and family in their service needs, while also managing a team of Recovery Navigators. This leadership role serves as a “player coach” - reinforcing best practices and operations for their direct team and also welcoming patients and families into the Equip program following admissions and onboarding.