The Pharmacy Liaison provides integrated support to patients and pharmacists by providing a 'hands-on' approach to total quality patient care. You will work closely with patients to deliver a full continuum of medication adherence support by utilizing our various tools and applications and encourage patients of specialty clinics to utilize pharmacy to fully benefit from its superior patient care services.
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Assist patients via phone calls as well as respond to all chat inquiries. Draft and send emails to patients with appointment reminders, test results, or other relevant information. Answer patient calls professionally, addressing basic inquiries and directing complex issues to the appropriate healthcare provider. Make outbound follow-up calls to pharmacies and other healthcare offices as needed.
USD/year
As a Healthguide, you will be supported by clinical teams in strengthening the connection between the patient and their primary care physician/medical practice staff, improving patient health and well-being by engaging patients and navigating their care.