Remote Medical Assistant- Healthguide

Daily tasks:

• Strengthen the connection between the patient and their primary care physician/medical practice staff, improving the patient’s health and well-being.
• Engage patients and help them navigate their care, solve their healthcare issues, and improves communication with their medical practice.
• Work with the patient’s medical practice staff and Guidehealth’s Case Management team to manage a targeted population of patients.

Responsibilities:

• Assist the patient in achieving better health outcomes by addressing their questions and concerns, connecting them with the medical practice, partnering in implementing high-impact care plans and closing care gaps, escalating medical issues, and navigating them to the right resources.
• Accurately documenting patients’ medical history and medical issues in the electronic health record (EHR).
• Continuously building a trusting, professional, working relationship with assigned medical practices and within the Guidehealth organization.

Qualifications/Requirements:

• Certified or Registered Medical Assistant OR Certified EMT required with 2 or more years of experience.
• Strong interpersonal skills with a focus on empathy, patience, professionalism, and respect in all patient, team, and client interactions.
• Demonstrated competency and ability to independently navigate technology using multiple platforms, computer screens, and other technical components (i.e., Electronic Medical Records, care management analytics databases, phone dialing system, Microsoft Office).