Sales Support Specialist

Key Responsibilities:

• Manage customer accounts in all aspects of order processing, follow-up, pricing accuracy, and delivery performance.
• Implement and execute customer service strategies that improve efficiency and the customer experience.
• Act as the main liaison between assigned customers and the marketing/sales teams.

Qualifications:

• Minimum of 5 years of customer service experience, ideally in a B2B environment within manufacturing or industrial organizations.
• Experience using Oracle or similar ERP systems is strongly preferred.
• Excellent verbal, written, and phone communication skills.