Job Description
Key Responsibilities:
- Provide direct support for Greenstone products, resolving customer issues and complex cases as needed.
- Supervise, coach, and motivate Tier I and Tier II support teams, fostering a collaborative and high-performance environment.
- Lead by example: actively participate in frontline support and complex case resolution, modeling best practices for the team.
Key Skills and Competencies:
- Ability to engage, motivate, mentor, and coach the team while also delivering direct support.
- Outstanding interpersonal and customer service skills both as a leader and as an individual contributor.
- Advanced Microsoft Excel and Salesforce skills for tracking metrics and managing cases.
Required Experience:
- 5+ years in a customer call center or supporting users
- 3+ years in customer support management and strong Salesforce skills.
About Greenstone Systems
Greenstone Systems delivers innovative, mission-critical solutions to North American agribusinesses. They hold a leading share of the U.S. grain origination software market, supporting more than 400 customers and 5,000+ ERP users across North America. Cultura’s employees are the heart of their business, a team bursting with talent, helping their customers feed the growing world.