Customer Success Specialist

Customer Support:

• Partner with the sales team to qualify leads.
• Guide customers through onboarding, setup, and usage of BrightSign’s cloud-based tools.
• Maintain ongoing communication to ensure customer satisfaction.

Operational Excellence:

• Identify process gaps or recurring pain points and recommend improvements.
• Provide feedback to Product and Sales leadership based on customer needs and use case trends.
• Support the subscription process and provide expertise around BSN.cloud.

Qualifications:

• Qualified candidates should possess 3–5 years of experience in Customer Success, Sales Support, or Software Enablement roles.
• Experience with CRM and ERP systems like Salesforce and NetSuite is expected.
• Must have strong problem-solving, communication, follow-through, and organizational skills.