New Customer Support Specialist

As a Customer Support Specialist at Bloomerang, your responsibilities include:

• Providing excellent customer service and day-to-day support for all of Bloomerang’s customers.
• Answering Bloomerang questions via email, live chat, and phone.
• Demonstrating support for Support initiatives with stakeholders and promptly responds to questions.

The ideal candidate should possess:

• Ability to apply product knowledge.
• Problem tracking skills to determine trends or patterns to client system problems.
• A background in providing top-notch customer service.

Additional responsibilities:

• Conduct new customer implementations and training.
• Write and create help documents and videos.
• Assist with general software quality assurance and testing.