Deliver prompt and courteous support to users facing product or technical issues.
Troubleshoot software and platform-related problems, escalating complex issues as needed.
Maintain up-to-date documentation and improve support workflows to enhance user satisfaction.
Equip is a virtual, evidence-based eating disorder treatment program committed to ensuring everyone can access effective treatment. Founded in 2019, they operate in all 50 states and partner with major health insurance plans, fostering a highly-engaged, passionate, and diverse culture.
Provide first-level help desk support through service ticket systems
Monitor and escalate technical issues as needed
Communicate clearly and effectively with internal teams to resolve problems
Solvo Global is an innovative company with a great culture. They are looking for proactive and communicative individuals eager to learn and grow professionally through hands-on experience.
Field tier 1 customer inquiries by way of phone, email, chat, and our ticketing system across a range of products and services
Directly troubleshoot customer issues and resolve them by implementing attainable solutions
Evaluate and escalate bugs to development as they come to your attention inside the product
Granum is a software company focused on serving landscapers and arborists across North America, providing industry-specific solutions. They bring together software names like LMN, SingleOps, and Greenius into one ecosystem and have a collaborative, innovative, and supportive culture.
Respond to inbound support requests via phone, chat, and email
Troubleshoot software behavior, configuration issues, and data related problems
Maintain accurate and detailed case documentation within the ticketing system
Harris provides mission critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals throughout North America, Europe, Asia and Australia. Our employees enjoy a casual work environment that offers comfort while providing superior service to our customers.
Respond to incoming phone calls, emails, and chat messages requesting technical support.
Provide first-level support for desktop, laptop, printer, mobile device, software, and basic network issues.
Ensure timely and accurate resolution of all service desk requests.
DYOPATH is a company that turns everyday work into meaningful impact through its L.O.V.E. philosophy—Living Our Values Every Day. They are recognized for outstanding IT service and have a collaborative, upbeat environment where achievements are celebrated.
Triage and manage escalated day to day IT support for remote dental practices.
Act with urgency for imaging issues for practices with patients in chair.
Identify and Escalate complicated imaging issues
Archy is a vertical SaaS solution that is revolutionizing the dental practice management space. We provide dental providers cutting-edge software that allows them to focus on being dentists while we handle the technical aspects of running their practice.
Provide direct support to GE Appliances Owners with a focus on sales and service.
Provide product information, registration support, and service, parts, delivery, and dealer location inquiries.
Resolve owner issues through troubleshooting, sales, service, referrals and providing minor concessions.
GE Appliances, a Haier company, focuses on making "good things, for life" and is the fastest-growing appliance company in the U.S. They are powered by creators, thinkers and makers who believe anything is possible and value diversity, teamwork, innovation, and lean manufacturing.
Be available to receive live daily calls, emails and chats to Triage, and action escalations from Tier 1.
Provide world-class technical support via telephone, email, and chat for Turnitin customers experiencing escalated technical issues.
Become a Subject Matter Expert on all Turnitin Assessment Products and services.
Turnitin is a recognized innovator in the global education space, partnering with educational institutions to promote honesty, consistency, and fairness across subjects. They are a global organization with team members in over 35 countries, including the United States, Mexico, and the United Kingdom.
Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
Calmly attempt to resolve and de-escalate any issues
Escalate interactions when necessary and appropriate
TP is a global, digital business services company that delivers advanced business services to help brands streamline their business. They have more than 500,000 employees and are passionate about supporting their communities, clients, and the environment.
Engage with customers through Zendesk and other channels to support product questions, configuration issues, bugs, and unexpected system behavior.
Perform initial investigation and troubleshooting by reviewing logs, audit history, debug tools, and other internal diagnostics to identify root causes where possible.
Triage confirmed or unresolved issues to Product and Engineering, clearly documenting the customer’s problem and observed behavior, steps taken to investigate or reproduce the issue, and relevant context or artifacts.
Vesta is building the next-generation system of record to power the multi-trillion mortgage market. They believe that lenders will have to adopt a system of record platform that is modern, open, and orchestrated by best-in-class software workflows. The team values humility, empathy, self-awareness, and action.
Handle order entry and resolution with precision and professionalism.
Provide accurate product and order information, and resolve issues.
Manage time effectively and prioritize tasks strategically.
1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. They specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.
Serve as escalation point for complex customer issues, providing advanced troubleshooting.
Lead cross-department troubleshooting efforts and translate customer issues into actionable technical findings.
Participate in project-based initiatives to improve product quality and support processes.
Raptor Technologies, founded in 2002, partners with schools to provide integrated safety software and services. They serve over 60,000 schools in 55 countries, including 5,300+ K-12 US school districts, focusing on visitor management, emergency response, and student safety.
Collaborate with internal teams to resolve escalated cases.
Document solutions for knowledge sharing.
Transact and CBORD have joined forces as industry leaders to bring the best integrated technology solutions to education, healthcare, and business campuses worldwide. Our newly combined companies are dedicated to fostering a culture of integrity, respect, and continuous personal development.
Respond to customer support issues and resolve them per SLAs.
Work cross-functionally to resolve issues promptly.
Guide customers on product benefits and enhancements.
Wayvia helps the world’s top brands stay ahead using AI, data, and innovation to shape the future of commerce. At Wayvia, you’ll find a team that’s curious, collaborative, and always up for solving what’s next; they connect with their shoppers in ways that are relevant, respectful, and real.
Manage multiple incoming streams of support request coming in via software, phone, email, and internal requests
Coordinate with internal and external stakeholders as needed to address more challenging cases and ensure a long-term solution
Work internally across multiple departments to ensure and support the delivery of a world class customer experience to include sending customer feedback to our Product teams
AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. They are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal – To build the future of predictive maintenance.
Provide timely support by answering billing-related questions.
Diagnose and resolve basic and complex financial or billing issues.
Troubleshoot nonstandard issues by engaging directly with customers.
ResMed creates life-changing health technologies. They are committed to pioneering innovative technology to empower millions of people in more than 140 countries to live happier, healthier lives.
Be available to answer calls up to 8 hours a day and respond to other written contact channels as needed.
Seek positive, timely solutions to all customer’s questions and concerns, using a variety of system resources.
Learn about our products via onsite training and provide expert product advice, acting as a brand ambassador.
Brooks believes movement is the key to feeling more alive, and they create gear and experiences that take people to the place that makes them feel more alive. Everyone who works at Brooks is propelled by a company culture that sparks excitement, fuels collaboration, inspires creativity, and ignites innovation.
Schedules work and assigns personnel to shifts for optimum customer coverage.
Oversees TAC personnel, maintaining work quality and timeliness, and acts as a technical resource.
Develops, collects, tracks, and analyzes performance metrics, while also improving TAC processes and tools.
FUJIFILM Healthcare Americas Corporation innovates for a healthier world with cutting-edge healthcare solutions and advanced radiography solutions. They have over 70,000 employees across four key business segments and are guided by their Group Purpose of “giving our world more smiles.
Provide positive and professional technical support to Canon customers via phone, email, and chat
Analyze complex issues to answer questions, troubleshoot, and advise on solutions
Promptly identify, research, and resolve customer inquiries using all available software and network tools
Canon Information Technology Services, Inc. strives to deliver exceptional technical support. Their team is energetic and diverse, offering opportunities for employees to grow and develop their careers.