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Key Responsibilities:
- Provide technical support via telephone, email, and chat.
- Maintain ticket quality and achieve monthly targets.
- Proactively support users ensuring problem resolution and customer happiness.
Qualifications:
- 2 years of Customer Support Experience.
- Bachelor’s Degree in Computer Science or equivalent work experience.
- Strong working knowledge of Windows and Mac OS.
Personal attributes:
- Active Listening.
- Collaboration Level 1.
- Customer Orientation Level 1.
Turnitin
Turnitin is a recognized innovator in the global education space, partnering with educational institutions to promote honesty, consistency, and fairness across subjects. They are a global organization with team members in over 35 countries, including the United States, Mexico, and the United Kingdom.