Develop and maintain a deep understanding of our products billing offerings to effectively respond to incoming customer inquiries across our single-channel support system
Be each customer’s champion by providing ongoing support via our help desk platform helping them find solutions to their inquiries
Support development and update of the internal and external knowledge base to help scale our help desk support
Prompt Therapy Solutions is revolutionizing healthcare by delivering highly automated and modern software to rehab therapy businesses, the teams within, and the patients they serve. As the fastest growing company in the therapy EMR space and the new standard in healthcare technology, they have a dynamic team.
Take the lead role and manage customer billing concerns via phone, email and chat following CPNI and Account Security guidelines.
Investigate billing disputes and negotiate customer credits; manage customer expectations regarding toll fraud and other billing topics.
Submit orders for Business customers including disconnect orders, install orders for customers whose accounts were disconnected for non-payment.
TDS Telecom provides high-speed internet, TV entertainment, and phone services to communities nationwide. With over 50 years of experience, they're committed to expanding fiber optic networks and serve over 1 million connections.
Provide world class customer support and produce successful outcomes for clients with pressing challenges.
Develop an in-depth understanding of our cloud-based software to support processes and patient care.
Facilitate the resolution of complex technical issues by way of log analysis, research, or problem recreation.
PointClickCare helps providers deliver exceptional care through its health tech solutions. As a founder-led and privately held company, they empower employees to innovate and shape the future of healthcare, serving over 30,000 provider organizations, reinvesting significantly in R&D and integrating AI tools into daily workflows.
Support current Claim Source Review internal process, recommend and develop changes to improve systems efficiency, automation, and effectiveness
Document and communicate complex solutions to internal and external clients promptly
Assess project complexity and estimate development and implementation timeframe
Experian is a global data and technology company, powering opportunities for people and businesses around the world. A FTSE 100 Index company listed on the London Stock Exchange (EXPN), they have a team of 23,300 people across 32 countries and corporate headquarters are in Dublin, Ireland.
You will play a key role in ensuring Cloudbeds customers and internal teams receive support with billing and subscription inquiries.
You will handle billing-related tickets through email or phone and manage exit interviews for cancellations via phone.
You will collaborate across departments to identify and resolve subscription-related product bugs/issues.
Cloudbeds is transforming the hospitality industry with its intelligent platform that powers properties across 150 countries, processing billions in bookings annually. They are a completely remote team of 650+ employees across 40+ countries, bringing together engineers, designers, and hospitality veterans.
Address the needs of patients with a focus on customer support, coordination of logistics, and problem solving.
Schedule and coordinate the flow of work within or between departments to expedite project efficiencies and resolution to escalations.
Address and resolve assigned inquiries with a sense of urgency; Ensure timely closure of escalation cases using email, phone, or salesforce.com
Natera is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other.
Field tier 1 customer inquiries by way of phone, email, chat, and our ticketing system across a range of products and services
Directly troubleshoot customer issues and resolve them by implementing attainable solutions
Evaluate and escalate bugs to development as they come to your attention inside the product
Granum is a software company focused on serving landscapers and arborists across North America, providing industry-specific solutions. They bring together software names like LMN, SingleOps, and Greenius into one ecosystem and have a collaborative, innovative, and supportive culture.
Create a welcoming experience by authentically engaging every caller, every time.
Thoroughly and accurately answer questions about customers’ healthcare accounts.
Thoughtfully listen to callers’ needs and provide appropriate solutions.
Point C is a National third-party administrator (TPA) with local market presence that delivers customized self-funded benefit programs. They research the most effective cost containment strategies and are driving down the cost of plans with innovative solutions.
Research escalated invoicing questions/issues and provide resolution.
Prepare and develop metric reporting for the platform.
Research and resolve billing-related credits and rebill requests.
RRD is a global provider of marketing, packaging, print, and supply chain solutions. They elevate engagement across the complete customer journey with creative execution and business process consulting, designed to lower environmental impact and serve 22,000 clients.
Review EMRs to resolve patient inquiries and conduct insurance verification.
Handle a high volume of patient telephone calls and provide excellent customer service.
Document calls, resolve patient inquiries, and perform other assigned duties.
Stony Brook CPMP provides comprehensive healthcare services. While the employee count is not mentioned, they focus on delivering high-quality patient care and maintaining a supportive work environment.
Provide accurate assistance to support the administrative needs of Brokers and Admins across phone and email.
Assist with the administrative side of onboarding and system needs for new and renewing Sana plans.
Address and resolve complaints or problems, such as billing discrepancies and coverage denials.
Sana is a health plan solution built for small and midsize businesses — designed around their integrated primary care service, Sana Care. They've been remote-first since day one, with a fully distributed team across the U.S., and value curiosity, ownership, and speed—building in the open, together.
Provide exceptional member service through prompt and knowledgeable responses.
Maintain ownership of member issues from receipt to resolution.
Assist members with renewal questions and encourage continued care.
Parsley Health is a digital health company with a mission to transform the health of everyone, everywhere with the world's best possible medicine. They are the nation's largest health care company helping people suffering from chronic conditions find relief with root cause resolution medicine.
Troubleshoot and resolve issues Clients and Therapists raise via Phone and Live Chat.
Assist and educate customers on the Grow Therapy platform, providing great customer service to our Clients and Therapists.
Serve as the customer's go-to resource and passionate advocate, ensuring both Clients and Therapists feel heard and supported throughout their journey with Grow Therapy.
Grow Therapy's mission is to serve as the trusted partner for therapists growing their practice, and patients accessing high-quality care. Powered by technology, they are a three-sided marketplace that empowers providers, augments insurance payors, and serves patients.
Deliver fast, accurate, and empathetic support to workplace customers.
Navigate tools to investigate cases and maintain accurate documentation.
Apply sound judgment to troubleshoot issues and improve customer experiences.
Clipboard Health's app-based marketplace connects workplaces and professionals, allowing professionals to book on-demand shifts and workplaces to access on-demand talent. It is a fast-growing Series C marketplace and a YC Top Company with a global, remote team of 700+ people.
Act as the first point of contact with customers via chat, email, and phone channels.
Educate customers on basic product training and identify new ways customers can benefit from the product.
Proactively track requests and commonly occurring issues, identifying and reporting software bugs.
7shifts is a scheduling and payroll platform that helps restaurant teams thrive, saving time and reducing errors for over 55,000 restaurants. They aim to simplify team management and improve performance, with a vision of creating a thriving restaurant industry through connected teams.
Resolves delinquent payment issues of complex accounts.
Investigates patient account information, medical records and bills, billing and reimbursement regulations.
Analyzes each account to optimize reimbursement and remove barriers to processing claims.
Legacy Health is dedicated to good health for its people, patients, communities, and the world, emphasizing doing the right thing. They foster an inclusive environment where everyone can grow and succeed, committed to equal opportunity.
Address customer queries accurately and efficiently, leveraging your subject matter expertise in CipherHealth solutions.
Facilitate superior customer communication, prioritizing assignments to meet urgent deadlines.
Prepare comprehensive procedures in an easily-digestible format for team reference.
CipherHealth is an award-winning software company committed to enhancing care coordination and outcomes across the continuum. Since 2009, CipherHealth’s automated, scalable platform has empowered healthcare organizations to engage patients and care teams. We are a highly collaborative, good-humored, and hardworking team who cares about using technology to improve patients’ lives.
Respond to customer support issues and resolve them per SLAs.
Work cross-functionally to resolve issues promptly.
Guide customers on product benefits and enhancements.
Wayvia helps the world’s top brands stay ahead using AI, data, and innovation to shape the future of commerce. At Wayvia, you’ll find a team that’s curious, collaborative, and always up for solving what’s next; they connect with their shoppers in ways that are relevant, respectful, and real.
Provide timeline and professional support to customers through multiple channels.
Troubleshoot software-related issues and guide users through steps to resolve problems.
Create, track, and manage tickets in the support system, ensuring timely follow-up and resolution.
Rubris, founded by veterans of the legal technology and mass legal claims industries, provides the Rubris Crosslink Platform, a proprietary software solution. They believe in creating an environment of inclusion and belonging, advancing talented individuals by promoting a culture of respect and support.
Responsible for submitting medical billing claims and appealing denied claims.
Obtain referrals and verify healthcare service eligibility.
Follow up on missed payments and resolve financial discrepancies.
CRMS by DocGo leads the proactive healthcare revolution with an innovative care delivery platform. They disrupt the traditional healthcare system by providing high quality, affordable care with a team of over 5,000 certified health professionals.