Assist potential customers with navigating our online insurance shopping experience.
Work with existing customers to answer and resolve basic administrative and billing questions.
Propose process and product solutions to improve our customer experience.
SimplyInsured aims to eliminate fear in health insurance for small business owners, offering transparent and accessible solutions. With over 20,000 customers and partnerships with NetSuite, Toast, and Square, they are growing quickly and disrupting the health insurance industry.
Provide easy policy servicing to Independent Agents via phone, chat, and email.
Serve as a billing, technical, underwriting and technical support expert.
Continually provide feedback to improve the IA experience and embrace Branch’s culture.
Branch aims to make insurance more affordable by using data, tech, and automation to simplify the insurance process. They are redefining what it means to work in insurance and have a remote-first culture with headquarters in Columbus, Ohio.
Provide expert assistance to employees via phone and email.
Manage Benefits inquiries from start to finish.
Utilize cloud-based software systems and adhere to customer satisfaction criteria.
Melita is an HR, Benefits, and Payroll Outsourcing company, serving and building lasting relationships with small and mid-sized employers in the U.S. and abroad. We were founded over 30 years ago on a simple principle: To help our clients succeed, by innovating, serving, and supporting their Human Resources, Employee Benefits, and Payroll needs.
Handle inbound calls and chat boxes from members regarding Sidecar Health’s products and services.
Provide excellent customer service in a timely and positive manner.
Build rapport and maintain positive relationships with existing members to understand their needs.
Sidecar Health is redefining health insurance with a mission to make excellent healthcare affordable and accessible. They are made of passionate people from various backgrounds and are driven to fix a broken system.
Relaying participant eligibility information to insurance carriers via email, fax or mail following standard operating practices.
Performing day-to-day data entry tasks and other clerical support tasks to facilitate the capture, transfer and maintenance of accurate and timely data/records.
Answering questions or explaining information to clients and participants, reviewing files, records and other documents to obtain information for a response to requests regarding a benefit plan or personal participant account status/activity.
HealthEquity's mission is to SAVE AND IMPROVE LIVES BY EMPOWERING HEALTHCARE CONSUMERS. They aim to make HSAs as widespread and popular as retirement accounts, providing solutions that allow American families to connect health and wealth.
Manage a caseload of in-progress applications through the underwriting process
Coordinate and follow up on medical exam bookings with vendors and clients
Handle inbound calls and respond to client emails
PolicyMe is Canada’s leading digital insurance solution, offering straightforward and affordable financial protection for families. They operate with a remote-first culture and have sold over $10 billion in insurance coverage since 2018.
Provide timely support by answering billing-related questions.
Diagnose and resolve basic and complex financial or billing issues.
Troubleshoot nonstandard issues by engaging directly with customers.
ResMed creates life-changing health technologies. They are committed to pioneering innovative technology to empower millions of people in more than 140 countries to live happier, healthier lives.
Be a first point of contact and deliver exemplary service to our members and providers through multiple channels including phone, email and live chat
Support members in account set up, enrollment, pharmacy coordination, and booking appointments with providers
Provide first-line technical support and escalate technical and member experience issues following standardized operating procedures
Maven Clinic is the world's largest virtual clinic for women and families, aiming to make healthcare accessible for everyone. They provide clinical, emotional, and financial support via their digital platform, serving over 2,000 employers and health plans; they have a flexible and inclusive work environment and have received over 30 workplace and innovation awards.
Support current Claim Source Review internal process, recommend and develop changes to improve systems efficiency, automation, and effectiveness
Document and communicate complex solutions to internal and external clients promptly
Assess project complexity and estimate development and implementation timeframe
Experian is a global data and technology company, powering opportunities for people and businesses around the world. A FTSE 100 Index company listed on the London Stock Exchange (EXPN), they have a team of 23,300 people across 32 countries and corporate headquarters are in Dublin, Ireland.
Address customer queries accurately and efficiently, leveraging your subject matter expertise in CipherHealth solutions.
Facilitate superior customer communication, prioritizing assignments to meet urgent deadlines.
Prepare comprehensive procedures in an easily-digestible format for team reference.
CipherHealth is an award-winning software company committed to enhancing care coordination and outcomes across the continuum. Since 2009, CipherHealth’s automated, scalable platform has empowered healthcare organizations to engage patients and care teams. We are a highly collaborative, good-humored, and hardworking team who cares about using technology to improve patients’ lives.
Provide ongoing support to a portfolio of standard customers, serving as a consistent point of contact to help customers adopt core product features and achieve early success.
Execute proactive, scalable customer engagement programs, including scheduled check-ins, adoption reminders, webinars, group trainings, and mass email campaigns in partnership with the Customer Education team.
Monitor customer health indicators, usage trends, and engagement signals to identify customers who may need additional outreach or support.
Forma's flexible benefits software helps companies offer competitive benefits packages. They have helped hundreds of the world’s most admired companies design and support flexible, inclusive benefits programs for nearly a million employees.
Document solutions in reusable articles to support future issue resolution
Experian is a global data and technology company, powering opportunities for people and businesses around the world. A FTSE 100 Index company listed on the London Stock Exchange (EXPN), they have a team of 23,300 people across 32 countries and are known for investing in their people and new advanced technologies.
Support providers and patients by managing administrative tasks.
Ensure compliance, coordination, and continuity of care.
Manage documentation related to tele-mental health services.
Valera Health is at the forefront of tele-mental health, committed to delivering compassionate mental health care that is accessible and affordable. The company employs a comprehensive care approach, combining therapy and medication management with overall wellness promotion to ensure patients are supported.
Provide exceptional member service through prompt and knowledgeable responses.
Maintain ownership of member issues from receipt to resolution.
Assist members with renewal questions and encourage continued care.
Parsley Health is a digital health company with a mission to transform the health of everyone, everywhere with the world's best possible medicine. They are the nation's largest health care company helping people suffering from chronic conditions find relief with root cause resolution medicine.
Develop and maintain a deep understanding of our products billing offerings to effectively respond to incoming customer inquiries across our single-channel support system
Be each customer’s champion by providing ongoing support via our help desk platform helping them find solutions to their inquiries
Support development and update of the internal and external knowledge base to help scale our help desk support
Prompt Therapy Solutions is revolutionizing healthcare by delivering highly automated and modern software to rehab therapy businesses, the teams within, and the patients they serve. As the fastest growing company in the therapy EMR space and the new standard in healthcare technology, they have a dynamic team.
Act as the first line of communication for customer inquiries, providing timely, accurate, and friendly support.
Build strong working relationships with educators, administrators, and program leaders.
Conduct routine customer outreach to support adoption, usage, and engagement.
Age of Learning is a leading developer of Pre-K through 5th grade learning resources. They help children build a strong foundation for academic success and a lifelong love of learning and have served over 50 million children worldwide.
Respond to customer support issues and resolve them per SLAs.
Work cross-functionally to resolve issues promptly.
Guide customers on product benefits and enhancements.
Wayvia helps the world’s top brands stay ahead using AI, data, and innovation to shape the future of commerce. At Wayvia, you’ll find a team that’s curious, collaborative, and always up for solving what’s next; they connect with their shoppers in ways that are relevant, respectful, and real.
Manage prior authorizations and related administrative paperwork.
Input patient information, medical records (CPT, ICD-10, HCPCS), and billing data into EMR/EHR systems.
Assist with processing insurance claims, verifying patient insurance information, and handling billing inquiries, concerns, and documentation.
Wing is redefining the future of work for companies worldwide. They aim to be a one-stop shop for companies looking to build world-class teams and place their operations on autopilot.