Answer a high volume of inbound calls and chats from members, providers, and vendors.
Own the member's journey, including researching and resolving complex cases.
Explain all available benefits and help members understand their healthcare options.
Included Health delivers integrated virtual care and navigation. They break down barriers to provide high-quality care for every person, offering care guidance, advocacy, and access to personalized virtual and in-person care. They are an equal opportunity employer.
Manage day-to-day servicing of employee benefits accounts and act as the primary client contact. Develop and maintain strong relationships with clients, carriers, and internal teams, including offshore support. Oversee policy renewals, new business placements, and account growth opportunities.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.
Administer the day-to-day operations of benefit programs in accordance with plan documents and regulations.
Manage leaves of absence in coordination with external vendors and the payroll team.
Provide guidance and support to People & Culture Partners and employees on benefits-related matters.
Bounteous is an end-to-end digital transformation consultancy dedicated to partnering with ambitious brands to create digital solutions. They have over 4,000 expert team members across the Americas, APAC, and EMEA and an engagement model designed to align interests and accelerate value creation.
Answer inbound inquiries from our small business customers via phone, email, and chat
Provide expert-level support, guidance, and troubleshooting to customers around Justworks' product offerings
Assist customers and their employees with administration, eligibility, and enrollment in benefits and perks
Justworks helps businesses get off the ground by enabling them to focus on running their business, solving HR issues with a data-driven approach. They foster a welcoming and casual environment with great benefits, wellness programs, and company retreats, valuing their people and promoting a supportive, entrepreneurial culture.
Manage a caseload of in-progress applications through the underwriting process
Coordinate and follow up on medical exam bookings with vendors and clients
Handle inbound calls and respond to client emails
PolicyMe is Canada’s leading digital insurance solution, offering straightforward and affordable financial protection for families. They operate with a remote-first culture and have sold over $10 billion in insurance coverage since 2018.
Own and manage the member-facing phone line, delivering compassionate, timely, and solutions-oriented support.
Manage expedient and accurate Verifications of Benefits (VOBs) to ensure members can access care without delay.
Collaborate and strategize cross-functionally with our member growth team to streamline onboarding and ensure a seamless member experience.
Amae Health provides outpatient psychiatric and primary care health services through value-based care arrangements. They are a Series B venture-backed Public Benefit Corporation dedicated to becoming the nation's center of excellence for individuals living with severe mental illness.
Administer day-to-day health and welfare benefits including new hire enrollments and terminations.
Manage leave administration lifecycle and ensure compliance with federal regulations.
Partner with HRBPs on leave planning and return-to-work strategies.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Final hiring decisions are ultimately made by humans.
Serving as the first point of contact for members and providers.
Navigating multiple systems and balancing several interactions at once.
Documenting thoroughly, taking ownership of issues, and following through until every customer feels heard and supported.
Guidehealth is a data-powered healthcare company dedicated to operational excellence. They aim to make healthcare affordable, improve patient health, and restore fulfillment for providers. Driven by empathy and powered by AI, Guidehealth leverages remotely-embedded Healthguides and a Managed Service Organization.
Assist members with online registration and navigation for our web portal and mobile app.
Educate members about OTIP’s products and services to ensure members’ needs are being fully met by OTIP.
Provide timely and accurate information in response to incoming telephone inquiries using an automated telephone system, computer applications, training material and other applicable resources.
OTIP Group of Companies (OGC) believes that something special happens when employees feel valued for the work they do, supported as the people they are, and included in the very fabric of the organization. They deliver meaningful benefits support and service.
Oversee employee benefits program and manage a dedicated Benefits Team.
Develop and implement a comprehensive benefits package tailored to meet the diverse needs of the team.
Monitor policy compliance and stay ahead of industry changes to ensure offerings are top-notch and legally compliant.
Jobgether is an AI-powered matching process job platform. They ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.
Be a first point of contact and deliver exemplary service to our members and providers through multiple channels including phone, email and live chat
Support members in account set up, enrollment, pharmacy coordination, and booking appointments with providers
Provide first-line technical support and escalate technical and member experience issues following standardized operating procedures
Maven Clinic is the world's largest virtual clinic for women and families, aiming to make healthcare accessible for everyone. They provide clinical, emotional, and financial support via their digital platform, serving over 2,000 employers and health plans; they have a flexible and inclusive work environment and have received over 30 workplace and innovation awards.
Execute daily tasks related to benefit administration, ensuring accuracy in enrollments and vendor data exchanges.
Perform data reconciliation checks between payroll records, HRIS, and vendors to resolve discrepancies.
Serve as a key point of contact for basic operational queries, collaborating with Global Ops, HRIS, and Payroll teams.
G-P's SaaS-based Global Employment Platform enables clients to expand into over 180 countries quickly and efficiently. Their diverse, remote-first teams foster innovation in an environment where every contribution is valued.
ServiceNow is a global market leader providing innovative AI-enhanced technology. They serve over 8,100 customers, including 85% of the Fortune 500, with an intelligent cloud-based platform connecting people, systems, and processes.
Manages schedules and coordinates events for executives.
Prepares reports and handles various administrative tasks.
Supports the executive team in achieving strategic goals.
Jobgether uses an AI-powered matching process for job applications, ensuring quick and fair reviews. They identify top candidates and share shortlists with hiring companies.
Serve as first level system support for each assigned client.
Manage daily/weekly/annual incoming and outgoing file processing.
Provide timely responses to client inquiries through research and analysis.
bswift transforms benefits administration, making it simpler and smarter. They serve thousands of companies and millions of people nationwide, reducing administrative burdens and freeing HR teams to focus on creating thriving workplaces.
Manage the Technology Division shared mailbox and respond to inquiries.
Coordinate with business partners on onboarding and offboarding requests.
Assist with maintaining division data on SharePoint sites.
Arizona General's Technology Division's Shared Business Services team supports over 250 employees and contractors. They focus on enhancing the efficiency of daily operations while collaborating with internal and external partners.
Support the onboarding process of new groups from application through to successful enrollment.
Work with customers on their annual benefits renewal process and any coverage or carrier changes.
Utilize phone, text, and email to provide proactive onboarding support and reconcile issues for customers.
SimplyInsured aims to alleviate concerns surrounding health insurance by providing transparent, accessible solutions to small business owners. With over 20,000 customers and key partnerships, they are rapidly expanding within the health insurance industry.
Ensure all workforce management processes comply with federal, state, and local U.S. labor regulations.
Oversee benefits administration for clients, including health insurance, 401(k) plans, and other employee benefit programs.
Assist clients with the development and implementation of compensation strategies, including salary structures, merit increases, and bonus programs.
Manay CPA is a global, full-service accounting and advisory firm headquartered in Atlanta, GA. With over 20 years of experience and a diverse team across 4 continents, they proudly support individuals, entrepreneurs, and businesses of all sizes. At Manay CPA, your growth is their purpose, and they foster innovation, integrity, and global collaboration.