Source Job

• Answer a high volume of inbound calls and chats from members, providers, and vendors.
• Own the member's journey, including researching and resolving complex cases.
• Explain all available benefits and help members understand their healthcare options.

Included Health delivers integrated virtual care and navigation. They break down barriers to provide high-quality care for every person, offering care guidance, advocacy, and access to personalized virtual and in-person care. They are an equal opportunity employer.

• Serving as the first point of contact for members and providers.
• Navigating multiple systems and balancing several interactions at once.
• Documenting thoroughly, taking ownership of issues, and following through until every customer feels heard and supported.

Guidehealth is a data-powered healthcare company dedicated to operational excellence. They aim to make healthcare affordable, improve patient health, and restore fulfillment for providers. Driven by empathy and powered by AI, Guidehealth leverages remotely-embedded Healthguides and a Managed Service Organization.

• Correspond with callers providing benefit information, claim status, or general health plan information.
• Thoroughly and accurately answer questions about customers’ healthcare accounts.
• Handle 35-50+ inbound and outbound phone calls per day.

Point C is a National third-party administrator (TPA) with local market presence that delivers customized self-funded benefit programs.

Make outbound calls to schedule appointments for preventative health screenings. Assist members and patients with benefits and insurance information. Conduct surveys and make a difference in someone’s life!

Carenet Health has pioneered advancements for an experience that touches all points across the healthcare consumer journey.

• Handle inbound participant and TPA calls, emails, and voicemails.
• Resolve client issues, concerns, and inquiries regarding benefit programs.
• Support the outside sales team by researching and assisting with operational questions.

Five Star Call Centers provides customer service solutions. They focus on delivering exceptional customer experiences in a fast-paced environment.

• Responsible for accurately and respectfully responding to inquiries from employees/members, providers and clients in a high volume call center.
• Seamlessly navigate multiple system applications/screens and resources to accurately respond to inquiries.
• Thoroughly and accurately document all inquiries and actions taken using applicable software applications.

Luminare Health helps clients and brokers design custom self-funded healthcare plans providing innovative solutions, flexibility, complete data transparency, and member-centered support. They rely on their decades of industry experience and proven, data-driven results to deliver optimal benefits solutions, customized to meet our clients’ needs.

• Provides timely, accurate, and responsive information to policyholders and agents.
• Independently solves problems relating to policies and escalates others as needed.
• Identifies and analyzes customer policy needs to ensure high customer satisfaction.

Liberty Mutual strives to create a workplace where everyone feels valued and supported. They foster an inclusive culture with comprehensive benefits, workplace flexibility, and professional development opportunities.

• Support the onboarding process of new groups from application through to successful enrollment.
• Work with customers on their annual benefits renewal process and any coverage or carrier changes.
• Utilize phone, text, and email to provide proactive onboarding support and reconcile issues for customers.

SimplyInsured aims to alleviate concerns surrounding health insurance by providing transparent, accessible solutions to small business owners. With over 20,000 customers and key partnerships, they are rapidly expanding within the health insurance industry.

• Answer coverage inquiries, process policy changes, and ensure personalized, professional service.
• Handle concerns with care and professionalism, assessing issues and delivering resolutions.
• Build trust by providing valuable insights, helping members make informed decisions and identifying opportunities for growth.

OTIP Group of Companies believes that employees feel valued for the work they do, supported as the people they are, and included in the very fabric of the organization to bring their best to work every day. They're growing into a future that reimagines what it means to deliver meaningful benefits support and service.

• Converse virtually with clients, weaving financial strategies that empower.
• Cultivate client bonds that stand the test of time.
• Ride the crest of industry trends, fortifying your knowledge.

AO Garcia Agency empowers clients by providing personalized benefits solutions and has been in business for 70+ years. They have a dynamic remote team where collaboration is valued.

Manage day-to-day servicing of employee benefits accounts and act as the primary client contact. Develop and maintain strong relationships with clients, carriers, and internal teams, including offshore support. Oversee policy renewals, new business placements, and account growth opportunities.

Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.

Assist clients by providing product and service information and resolving complaints. Assess risks for automobile and property policies, applying proper underwriting standards. Attract potential clients by answering questions and providing information regarding products and services.

At the OTIP Group of Companies (OGC), they believe that something special happens when employees feel valued for the work they do.

• Act as the first point of contact to customers who are reporting an insurance claim.
• Gather and record all relevant information regarding the insurance claim and enter data into system.
• Provide ad-hoc administrative support to the claims department.

As Canada’s most cutting-edge home insurance carrier, Max Insurance is entering a period of exciting growth.

• Assists customers by building rapport and efficiently handling inbound calls.
• Delivers expertise by assessing customer and agent needs to drive satisfaction.
• Provides guidance and recommendations to help customers protect what matters most.

Liberty Mutual is a Fortune 100 Company. They deliver exceptional customer experiences through integrity, expertise, care, and simplicity and prioritize personal and professional growth.

Responsible for handling incoming calls regarding Disability Benefits Law (DBL) and Paid Family Leave (PFL). Deliver superior Customer Service to both internal and external customers. Manage calls effectively for one-call resolution and accurate documentation.

We help protect our customers against life’s uncertainties and provide protection and peace of mind when our customers need it most.

• Provide support and service to providers and members.
• Effectively problem solve and contribute positively to a team environment.
• Ensure the person making the inquiry receives the highest level of customer service possible.

Medavie is a national health solutions partner and innovative leader in healthcare delivery, benefits management, health management, and primary care. They have a team of 8,500+ professionals across Canada and are committed to improving the wellbeing of Canadians.

• Assist potential customers with navigating the online insurance shopping experience.
• Answer and resolve basic administrative and billing questions for existing customers.
• Propose process and product solutions to improve the customer experience.

SimplyInsured's mission is to eliminate fear in health insurance by helping small business owners purchase the right insurance for their employees. With over 20,000 customers and partnerships with NetSuite, Toast, and Square, they are disrupting the industry by making it more transparent and accessible.

• Manages client denials and concerns through analytic review of clinical documentation.
• Delivers final determination based on skillsets and partnerships with Humana parties.
• Investigates and resolves member and practitioner issues via phone or face to face to support quality goals.

Humana Inc. is committed to putting health first for teammates, customers, and the company. Through Humana insurance services and CenterWell healthcare services, they strive to make it easier for millions to achieve their best health, delivering needed care and service.

• Establishes a connection with customers to gather and capture information, to file a first notice of loss claim
• Provides an overview of the basic claims process and information of a general nature to customers.
• Receives, screens, and routes incoming telephone calls and other electronic correspondence.

Integon is a division in Mexico of one of the largest insurance companies in the United States of America. They provide support to its insurance company affiliates, offering property and casualty insurance products and have been certified as a Great Place To Work since 2019.

• Converse virtually with clients, weaving financial strategies that empower.
• Cultivate client bonds that stand the test of time.
• Ride the crest of industry trends, fortifying your knowledge.

Global Elite Empire offers qualified candidates the chance to enter financial services on a part-time basis while working fully remotely. The company provides personalized benefits solutions focused on client's security.