Customer Success Associate
Benefits
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YOU WILL:
- Provide Ongoing Support: Serving as a consistent point of contact to help customers adopt core product features and achieve early success.
- Execute Proactive Engagement Programs: Including scheduled check-ins, adoption reminders, webinars and group training.
- Monitor Customer Health: Using data to identify customers who may need additional outreach.
PREFERRED SKILLS:
- Experience: 2-3 years in a customer facing role.
- Communication: Strong written and verbal communication skills.
- Organized: Ability to manage multiple customer interactions and follow-ups.
BENEFITS AND PERKS:
- Remote First: Enjoy a remote-first working environment.
- Wellness: Employee wellness program and home productivity program.
- Savings: 401(k) savings plan and flexible PTO Policy.
Forma
Forma's flexible benefits software helps companies offer competitive benefits packages. They have helped hundreds of the world’s most admired companies design and support flexible, inclusive benefits programs for nearly a million employees.