Source Job

• Advocate for, consult with, and empower customers to maximize the GoSpotCheck platform.
• Provide training and support to new client-users, encouraging adoption and engagement throughout the customer lifecycle.
• Build authentic and trusting relationships with key stakeholders, reinforcing the value of FORM's partnership.

FORM empowers mobile workers with technology that improves execution. They activate and connect teams in the field, enabling them to deliver success in the enterprise, serving Fortune 500 companies worldwide and offering integrated task management and image recognition.

• Serve as the first point of contact for members, providing friendly, professional, and compassionate support.
• Support members with scheduling, rescheduling, or canceling Papa visits based on their unique needs and preferences.
• Clearly explain Papa’s services and guide members toward making the most of their benefits.

Papa is a company with a people-first culture. They have an incredible team of hard-working people and they encourage everyone to bring their whole authentic selves to work to be transparent and non-hierarchical.

• Serve as a key point of contact for customer inboxes, managing inbound requests with speed, clarity, and professionalism.
• Support customer renewals by tracking timelines, preparing documentation, and coordinating internal approvals.
• Maintain accurate and up-to-date account records, including meeting notes and engagement history.

CreatorIQ is the operating system for creator-led growth trusted by more than 1,300 global brands and agencies. They’re on a mission to make businesses more human, and humans more impactful. CreatorIQ operates in a flexible work model that combines both in-person and remote work.

• Own customer retention and growth: Secure renewals and identify opportunities for expansion and referral-based cross-sells within assigned accounts.
• Drive adoption and outcomes: Ensure customers are achieving measurable value from our solutions by developing success plans, sharing best practices, and leading data-driven business reviews.
• Build trusted relationships: Engage stakeholders across all levels of the institution—from administrators and faculty to executive leadership—to strengthen advocacy and partnership.

Turnitin is a recognized innovator in the global education space, partnering with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. They are a global organization with team members in over 35 countries, experiencing a remote-first culture.

• Act as the first line of communication for customer inquiries, providing timely, accurate, and friendly support.
• Build strong working relationships with educators, administrators, and program leaders.
• Conduct routine customer outreach to support adoption, usage, and engagement.

Age of Learning is a leading developer of Pre-K through 5th grade learning resources. They help children build a strong foundation for academic success and a lifelong love of learning and have served over 50 million children worldwide.

• Build and maintain trusted client relationships, acting as a primary point of contact.
• Onboard new customers, providing technical support, and resolving issues.
• Collaborate with Product and engineering teams to address product reliability.

Fuze Health puts patients first and addresses the most pressing needs in healthcare. They empower millions to digitally connect with care providers, essential health resources and needed treatments.

• Align with internal teams on customers' business priorities and strategies.
• Utilize a data-driven approach to adapt customer success plans and timelines.
• Drive resolution of blockers while accelerating solution implementation.

Jobgether uses an AI-powered matching process to ensure applications are reviewed quickly and fairly. They identify the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

• Own and manage a portfolio of APAC customers post-sale, ensuring strong engagement and satisfaction
• Lead onboarding processes, including planning, data readiness, and enablement activities
• Collaborate with customer leaders to define success metrics, track outcomes, and drive product adoption

Jobgether is an AI-powered matching process company that ensures applications are quickly reviewed. They objectively and fairly assess candidates against roles, sharing top fits with hiring companies that handle final decisions.

• Serve as a member of the account team managing our book of Small and Medium size Businesses (SMB) through a pooled support inbox.
• Develop deep product and internal process knowledge to help identify common roadblocks and propose solutions for better team efficiency.
• Own day-to-day cross-functional coordination of client activities, including but not limited to reporting requests, hosting client meetings upon request, delivering on client marketing requests, and business operation deliverables

Maven is the world's largest virtual clinic for women and families, with a mission to make healthcare work for all. They offer clinical, emotional, and financial support through a digital platform, trusted by over 2,000 employers and health plans.

• Design and manage webinars, automated email campaigns, and in-app messaging for merchant success.
• Facilitate smooth onboarding to ensure merchants quickly achieve their 'aha!' moment.
• Collaborate with Marketing and Product teams to create educational resources.

Jobgether uses an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements. They identify the top-fitting candidates to fill positions at partner companies.

• Be one of the point-of-contacts for customer inquiries coming through online support channels.
• Troubleshoot and resolve any first line issues raised by hospital/vet/tech users, providing accurate, complete, and supportive responses.
• Proactively document rainy day scenarios as encountered and share any key learnings with the team.

Roo's mission is to empower animal healthcare professionals with opportunities to earn more and achieve greater flexibility. They have built the industry-leading veterinary staffing platform, connecting Veterinarians, Technicians, and Assistants with animal hospitals.

• Develop and execute personalized onboarding and training plans.
• Establish critical success metrics for clients' influencer programs.
• Continuously track and address product adoption and client goals.

They connect candidates with companies using an AI-powered matching process. They ensure fair and objective application reviews, identifying top candidates for the hiring company, and operate with data privacy and AI transparency.

• Be a first point of contact and deliver exemplary service to our members and providers through multiple channels including phone, email and live chat
• Support members in account set up, enrollment, pharmacy coordination, and booking appointments with providers
• Provide first-line technical support and escalate technical and member experience issues following standardized operating procedures

Maven Clinic is the world's largest virtual clinic for women and families, aiming to make healthcare accessible for everyone. They provide clinical, emotional, and financial support via their digital platform, serving over 2,000 employers and health plans; they have a flexible and inclusive work environment and have received over 30 workplace and innovation awards.

• Manage a caseload of in-progress applications through the underwriting process
• Coordinate and follow up on medical exam bookings with vendors and clients
• Handle inbound calls and respond to client emails

PolicyMe is Canada’s leading digital insurance solution, offering straightforward and affordable financial protection for families. They operate with a remote-first culture and have sold over $10 billion in insurance coverage since 2018.

• Proactively manage customer health through targeted engagement.
• Accelerate product adoption and communicate clear ROI.
• Cultivate and grow customer relationships through strategic advice.

Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

The Associate Customer Success Manager builds strong relationships with customers and delivers solutions in a one-to-many model. They identify customer needs and coordinate internally to ensure timely solutions are delivered. In this role, you will assist new OSV customers through the readiness process for Workday services.

OneSource Virtual (OSV) has helped more than 1,000 Workday customers take their teams from transactional to transformational with innovative technology and services.

• Develop and implement end-to-end digital programs for customers.
• Create a cohesive strategy with tangible goals to drive adoption and retention.
• Collaborate with leaders across Support, Product, and Marketing.

Jobgether is a company that uses AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements. The system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

• Manage APAC customers post-sale, leading their onboarding.
• Define customer success metrics and drive product adoption.
• Act as first-line support and manage customer health and renewals.

Jobgether is a platform that connects job seekers with employers using AI-powered matching. They aim to ensure applications are reviewed quickly and fairly, identifying top-fitting candidates for hiring companies.

• Manage the end-to-end client lifecycle for a portfolio of partnership customers.
• Define, coordinate, and oversee project timelines, ensuring milestones are met with precision.
• Build and deepen trusted partnerships with customers, understanding their goals and working to surpass outcomes.

SWORD allows members to complete personalized physiotherapy from the comfort of home, with ongoing support and supervision from our team of licensed clinicians.

• Elevate client relationships, overseeing onboarding, training, and attaining customer satisfaction.
• Cultivate a strategic advisor relationship with clients, delivering value and optimizing their product utilization.
• Maintain awareness of industry trends, track developments, and inform customer success strategies.

Finalis is a fast-paced startup that enables employees to develop skills quickly and work in an entrepreneurial culture. Finalis has finalists from different countries and cultures, encouraging team members to develop their soft skills and adapt to different backgrounds.