Digital Client Success Associate (Contract)

Responsibilities:

• Serve as a member of the account team managing our book of Small and Medium size Businesses (SMB) through a pooled support inbox, as well as developing 1:many content that can be leveraged by all customer segments
• Develop deep product and internal process knowledge to help identify common roadblocks and propose solutions for better team efficiency
• Standardize and maintain CS team playbooks, templates and documentation to further enhance client experience while promoting and maintaining efficiencies

Requirements:

• Passion for healthcare, telehealth, and/or start ups
• Strong interpersonal and verbal, written, and presentation skills, ability to communicate clearly and persuade, and influence internal and external stakeholders
• Ability to craft thoughtful and persuasive client-facing content in multiple different formats.

Benefits at Maven:

• Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.
• Whole-self care through wellness partnerships
• 16 weeks 100% paid parental leave and new parent stipend