Serve as a key point of contact for customer inboxes, managing inbound requests with speed, clarity, and professionalism.
Support customer renewals by tracking timelines, preparing documentation, and coordinating internal approvals.
Maintain accurate and up-to-date account records, including meeting notes and engagement history.
CreatorIQ is the operating system for creator-led growth trusted by more than 1,300 global brands and agencies. They’re on a mission to make businesses more human, and humans more impactful. CreatorIQ operates in a flexible work model that combines both in-person and remote work.
Act as the first point of contact with customers via chat, email, and phone channels.
Educate customers on basic product training and identify new ways customers can benefit from the product.
Proactively track requests and commonly occurring issues, identifying and reporting software bugs.
7shifts is a scheduling and payroll platform that helps restaurant teams thrive, saving time and reducing errors for over 55,000 restaurants. They aim to simplify team management and improve performance, with a vision of creating a thriving restaurant industry through connected teams.
Own customer retention and growth: Secure renewals and identify opportunities for expansion and referral-based cross-sells within assigned accounts.
Drive adoption and outcomes: Ensure customers are achieving measurable value from our solutions by developing success plans, sharing best practices, and leading data-driven business reviews.
Build trusted relationships: Engage stakeholders across all levels of the institution—from administrators and faculty to executive leadership—to strengthen advocacy and partnership.
Turnitin is a recognized innovator in the global education space, partnering with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. They are a global organization with team members in over 35 countries, experiencing a remote-first culture.
Serve as a member of the account team managing our book of Small and Medium size Businesses (SMB) through a pooled support inbox.
Develop deep product and internal process knowledge to help identify common roadblocks and propose solutions for better team efficiency.
Own day-to-day cross-functional coordination of client activities, including but not limited to reporting requests, hosting client meetings upon request, delivering on client marketing requests, and business operation deliverables
Maven is the world's largest virtual clinic for women and families, with a mission to make healthcare work for all. They offer clinical, emotional, and financial support through a digital platform, trusted by over 2,000 employers and health plans.
Be one of the point-of-contacts for customer inquiries coming through online support channels.
Troubleshoot and resolve any first line issues raised by hospital/vet/tech users, providing accurate, complete, and supportive responses.
Proactively document rainy day scenarios as encountered and share any key learnings with the team.
Roo's mission is to empower animal healthcare professionals with opportunities to earn more and achieve greater flexibility. They have built the industry-leading veterinary staffing platform, connecting Veterinarians, Technicians, and Assistants with animal hospitals.
Deliver tailored virtual demonstrations to prospects based on their specific needs and priorities.
Generate new business opportunities including prospecting, qualifying, solution selling, negotiating and closing.
Develop relationships with new people through phone, email, professional networking and social media.
Xplor provides cloud-based technology solutions that enable small and medium-sized businesses to manage and grow. They aim to help people make the most of each day by giving business owners the tools they need, and Xplor Pay helps businesses get paid quickly and securely. When you become part of their team, you also become part of the personal connection that strengthens relationships with Xplor products.
Lead and coordinate pre-sales activities to drive success.
Prospect, identify, qualify, and build a robust sales pipeline.
Develop and execute a strategic account plan focused on business outcomes.
Nexthink is the leader in digital employee experience management software, providing IT leaders with insight to fix issues at scale, impacting employees anywhere. With dual headquarters in Lausanne, Switzerland, and Boston, Massachusetts, Nexthink has 9 offices worldwide and over 1,300 customers.
Answer inbound inquiries from our small business customers via phone, email, and chat
Provide expert-level support, guidance, and troubleshooting to customers around Justworks' product offerings
Assist customers and their employees with administration, eligibility, and enrollment in benefits and perks
Justworks helps businesses get off the ground by enabling them to focus on running their business, solving HR issues with a data-driven approach. They foster a welcoming and casual environment with great benefits, wellness programs, and company retreats, valuing their people and promoting a supportive, entrepreneurial culture.
Utilize sales CRM tools to track account information.
Pacvue is the leading software suite for eCommerce advertising, sales, and intelligence, helping brands grow on platforms like Amazon and Walmart. They empower teams to succeed in eCommerce through innovative technology and collaborative problem-solving, focusing on expertise and first-to-market solutions, with a passionate and energetic team.
The Associate Customer Success Manager builds strong relationships with customers and delivers solutions in a one-to-many model. They identify customer needs and coordinate internally to ensure timely solutions are delivered. In this role, you will assist new OSV customers through the readiness process for Workday services.
OneSource Virtual (OSV) has helped more than 1,000 Workday customers take their teams from transactional to transformational with innovative technology and services.
Provide ongoing support to a portfolio of standard customers, serving as a consistent point of contact to help customers adopt core product features and achieve early success.
Execute proactive, scalable customer engagement programs, including scheduled check-ins, adoption reminders, webinars, group trainings, and mass email campaigns in partnership with the Customer Education team.
Monitor customer health indicators, usage trends, and engagement signals to identify customers who may need additional outreach or support.
Forma's flexible benefits software helps companies offer competitive benefits packages. They have helped hundreds of the world’s most admired companies design and support flexible, inclusive benefits programs for nearly a million employees.
Engage in the day-to-day grind of support queues, providing timely and effective assistance.
Become an expert on how Front works and its day-to-day usage.
Front is the leading AI-powered customer service platform built for collaboration, bringing core support channels into a modern workspace. With over 9,000 innovative companies using their services, Front is backed by Sequoia Capital and Salesforce Ventures, fostering a customer-first approach.
Serve as the voice of Galileo, bringing the camper experience to life for families and prospective clients.
Efficiently manage and respond to a high volume of inquiries via email and phone, upholding Galileo's highest standards of service.
Proactively collaborate with external partnerships, ensuring exceptional customer service through clear communication and streamlined processes.
Galileo is a nationally recognized summer day camp dedicated to empowering young innovators to change the world. They have inspired hundreds of thousands of kids across 70+ diverse communities since 2002 and have been named one of the Best and Brightest Companies to Work for in the Nation four times.
Serve as the primary point of contact between customers and internal teams.
Own the full customer lifecycle, developing and executing strategies to drive retention and growth.
Evaluate customer needs and recommend upgrades or additional services that add value.
Jobgether helps candidates by using an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly. They use an AI system that identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Act as the single point of contact for company clients.
Serve as liaison between clients and the delivery team.
Identify client needs, maintain a good understanding of client products and their business strategies
T.A. Monroe is a B2B agency that prizes science-based frameworks, proof-driven solutions, and doing what works. They grow as a team, love to learn, and believe personal growth is as important as professional success.
Develop multi-channel marketing briefs to support strategic marketing initiatives for Clinical and Consumer audiences.
Execute multi-audience marketing communications aligned to brand standards and core values.
Build and launch email campaigns for the Marketing Team as well as cross-functional teams.
Lingraphica provides speech-generating devices to improve communication, speech, and quality of life for people with communication impairments. They seek candidates who enjoy fast-paced, goal-oriented environments and share their commitment to helping individuals on their communication journey.
Drive business efforts toward loyalty, renewals, expansion, and satisfaction.
Devise creative ways to help our customers succeed with Huntress through training, education, and empowerment.
Build and maintain strong relationships with multiple contacts within assigned customer organizations.
Huntress is a fully remote, global team of passionate experts and ethical badasses on a mission to break down the barriers to cybersecurity. Founded in 2015 by former NSA cyber operators, Huntress protects all businesses—not just the 1%—with enterprise-grade cybersecurity products at the price of an affordable SaaS application. The Huntress difference is our One Team advantage: our technology is designed with our industry-defining Security Operations Center (SOC) in mind and is never separated from our service. We protect 4M+ endpoints and 7M+ identities worldwide, elevating underresourced IT teams with protection that works as hard as they do.
Prospect for new opportunities and qualify them according to the sales process.
Effectively present compelling ROI propositions to customer stakeholders across varying teams.
Diligently input sales activity in CRM and provide market feedback.
Burro is a robotics company that focuses on automating outdoor labor. They have a growing fleet of robots deployed in commercial use and are backed by top Agtech and autonomy investors.
Support new and existing Carrot customers for our Mid-market segment.
Act as a trusted advisor to HR benefits leaders and communicate the value of the Carrot product.
Proactively source opportunities from existing customers, focusing on expansion and customer success.
Carrot is a global, comprehensive fertility and family care platform, supporting members and their families through many of life's most memorable moments. Trusted by many of the world’s leading multinational employers, health plans, and health systems, Carrot’s proven clinical program delivers exceptional outcomes and experiences for members and industry-leading cost-savings for employers.