Manage a portfolio of existing customers on the SmarterDx platform.
Develop deep relationships with customers, acting as their trusted advisor.
Monitor client performance, report on financial impact, drive product expansion.
SmarterDx, a Smarter Technologies company, builds clinical AI that is transforming how hospitals translate care into payment. Founded by physicians in 2020, our platform connects clinical context with revenue intelligence, helping health systems recover millions in missed revenue, improve quality scores, and appeal every denial.
Develop and implement end-to-end digital programs for customers.
Create a cohesive strategy with tangible goals to drive adoption and retention.
Collaborate with leaders across Support, Product, and Marketing.
Jobgether is a company that uses AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements. The system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Lead, coach, and develop a team of Customer Success Managers.
Drive a shift from reactive issue management to proactive engagement.
Collaborate with various teams to deliver a unified customer experience.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Owns and delivers joint customer success plan, to help build, grow, and expand client relationships.
Act as a Trusted Advisor and Business Partner, providing strategic guidance and a “path to value” to customer Executive Leadership.
Leverage PointClickCare customer success methodology that provides a prescriptive relationship management experience.
PointClickCare is a healthcare technology company. They provide solutions for the long-term and post-acute care industry, helping healthcare providers manage patient data and improve care outcomes. No information on size or company culture is provided in the job description.
Own end-to-end customer lifecycle management—from onboarding through renewal and expansion.
Manage a portfolio of enterprise accounts with tailored engagement strategies based on customer needs, scale, and growth potential.
Conduct strategic success planning, stakeholder mapping, and executive business reviews.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates and shares this shortlist directly with the hiring company.
Own a portfolio of complex mid-market accounts ensuring clients achieve measurable outcomes.
Color Health is revolutionizing cancer care with the nation’s first Virtual Cancer Clinic, delivering physician-led multidisciplinary care across all 50 states. They are using technology-driven, patient-centric solutions, and transforming how organizations address cancer to improve outcomes.
Build and maintain strong customer relationships, acting as the main point of contact.
Manage a large portfolio of SMB accounts, maximizing the impact and value of Karbon for users and their businesses.
Proactively prevent churn and manage renewals.
Karbon is the global leader in practice management software for growth-minded accounting firms. They provide a collaborative cloud platform that streamlines work and communication. They are well-funded, ranked #1 on G2, and have a fantastic team culture built on their values.
Guides Teams and Business customers through best practices and demonstrates an understanding of their needs.
Acts as the customer champion and advocate, helping increase awareness of customer needs and priorities.
Supports customers in seeing the value of their investment with 1Password, and driving towards their adoption goals.
1Password is building the foundation for a safe, productive digital future by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. It is one of the most loved brands in cybersecurity, taking a human-centric approach.
Drive business efforts toward loyalty, renewals, expansion, and satisfaction.
Devise creative ways to help our customers succeed with Huntress through training, education, and empowerment.
Build and maintain strong relationships with multiple contacts within assigned customer organizations.
Huntress is a fully remote, global team of passionate experts and ethical badasses on a mission to break down the barriers to cybersecurity. Founded in 2015 by former NSA cyber operators, Huntress protects all businesses—not just the 1%—with enterprise-grade cybersecurity products at the price of an affordable SaaS application. The Huntress difference is our One Team advantage: our technology is designed with our industry-defining Security Operations Center (SOC) in mind and is never separated from our service. We protect 4M+ endpoints and 7M+ identities worldwide, elevating underresourced IT teams with protection that works as hard as they do.
Align with internal teams on customers' business priorities and strategies.
Utilize a data-driven approach to adapt customer success plans and timelines.
Drive resolution of blockers while accelerating solution implementation.
Jobgether uses an AI-powered matching process to ensure applications are reviewed quickly and fairly. They identify the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Serve as a strategic advisor and thought leader in leveraging Mimica to achieve desired business outcomes.
Ensure issue resolution and provide product support when customers encounter roadblocks.
Build and execute tailored customer success plans to ensure value delivery aligned with customer strategic initiatives.
Mimica empowers enterprises, teams, and individuals to reclaim their time and work more efficiently. They use AI-powered task mining to observe employee actions and categorize them into detailed process maps, helping to highlight inefficiencies and recommend optimal technology for automation.
The Associate Customer Success Manager builds strong relationships with customers and delivers solutions in a one-to-many model. They identify customer needs and coordinate internally to ensure timely solutions are delivered. In this role, you will assist new OSV customers through the readiness process for Workday services.
OneSource Virtual (OSV) has helped more than 1,000 Workday customers take their teams from transactional to transformational with innovative technology and services.
Serve as the primary point of contact for customer-facing activities.
Act as a trusted advisor to Army customers, delivering best practices, guidance, and strategic recommendations.
Deliver data-driven quarterly business reviews demonstrating how the platform optimizes human performance.
Ethos aims to improve human readiness by changing how training is developed and consumed. As a Series A startup with over $40M raised, they partner with over 150 enterprise customers across the U.S. military, life sciences, and other sectors.
Own and manage a portfolio of APAC customers post-sale, ensuring strong engagement and satisfaction
Lead onboarding processes, including planning, data readiness, and enablement activities
Collaborate with customer leaders to define success metrics, track outcomes, and drive product adoption
Jobgether is an AI-powered matching process company that ensures applications are quickly reviewed. They objectively and fairly assess candidates against roles, sharing top fits with hiring companies that handle final decisions.
Lead the Enterprise Customer Success team of approximately 5 to 8 CSMs
Provide mentorship and coaching to team to drive results
Design and launch programs to improve customer experience and operational efficiency
Simpplr is an AI-powered platform unifying the digital workplace, enhancing employee experience through engagement, enablement, and services. With over 1,000 leading organizations trusting Simpplr, they foster aligned, productive workforces and are backed by Norwest Ventures, Sapphire Ventures, Salesforce Ventures, and Tola Capital.
Advocate for, consult with, and empower customers to maximize the GoSpotCheck platform.
Provide training and support to new client-users, encouraging adoption and engagement throughout the customer lifecycle.
Build authentic and trusting relationships with key stakeholders, reinforcing the value of FORM's partnership.
FORM empowers mobile workers with technology that improves execution. They activate and connect teams in the field, enabling them to deliver success in the enterprise, serving Fortune 500 companies worldwide and offering integrated task management and image recognition.
Pilot the delivery of chatbots / callbots projects, from the framing stage with the client to production, while respecting deadlines.
Coordinate exchanges with cross-functional teams.
Manage a portfolio of clients in France, Europe & USA, including key accounts.
Septeo is a leading European software company experiencing rapid growth and transformation. They have become one of the European leaders in tech, a reference in software publishing, with determined, audacious, and committed teams working hand in hand with simplicity, conviviality & trust.
Own customer retention and growth: Secure renewals and identify opportunities for expansion and referral-based cross-sells within assigned accounts.
Drive adoption and outcomes: Ensure customers are achieving measurable value from our solutions by developing success plans, sharing best practices, and leading data-driven business reviews.
Build trusted relationships: Engage stakeholders across all levels of the institution—from administrators and faculty to executive leadership—to strengthen advocacy and partnership.
Turnitin is a recognized innovator in the global education space, partnering with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. They are a global organization with team members in over 35 countries, experiencing a remote-first culture.
The Customer Success Manager acts as an advocate for customers.
You will oversee a portfolio of customers to help them achieve business outcomes and foster adoption.
Ensure customers are technically healthy and obtain maximum value from their investment.
ServiceNow, founded in 2004, is a global market leader bringing AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their cloud-based platform connects people, systems, and processes to empower organizations to find smarter ways to work.