Source Job

• Develop and implement end-to-end digital programs for customers.
• Create a cohesive strategy with tangible goals to drive adoption and retention.
• Collaborate with leaders across Support, Product, and Marketing.

Jobgether is a company that uses AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements. The system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

• Own the customer onboarding experience, drive product adoption, and ensure customers realize ongoing business value from the Torq platform.
• Act as a trusted advisor to customer stakeholders, partners, and sponsors to align product capabilities with evolving business and security needs.
• Monitor and analyze key customer success metrics, including customer satisfaction, adoption, engagement, renewal likelihood, and expansion opportunities.

Torq's brand attracts attention in cybersecurity with solutions like agentic AI security. With $70M in Series C funding, the company has experienced 200% employee growth and 300% revenue growth in 2024, and is recognized as a top startup employer.

• Take charge of the entire customer lifecycle, from initial setup to renewal.
• Develop and maintain strong relationships with key stakeholders to fully grasp their needs and guarantee their success.
• Create educational content for our help center and online resources to better support our users.

airfocus by Lucid is the world’s first modular product management and roadmapping platform. They are a hybrid workplace that supports a healthy work-life balance and thousands of users from customers like Ricoh, Good Year, and Wago.

• Work with self service and SMB customers to share product knowledge and demonstrate aspects of 1Password.
• Respond to vendor requests, security questionnaires, and legal requests.
• Record video resources to be shared internally and with customers.

1Password is building the foundation for a safe, productive digital future. They innovated the market-leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today. They are a team of curious, driven individuals.

• Drive business efforts toward loyalty, renewals, expansion, and satisfaction.
• Devise creative ways to help our customers succeed with Huntress through training, education, and empowerment.
• Build and maintain strong relationships with multiple contacts within assigned customer organizations.

Huntress is a fully remote, global team of passionate experts and ethical badasses on a mission to break down the barriers to cybersecurity. Founded in 2015 by former NSA cyber operators, Huntress protects all businesses—not just the 1%—with enterprise-grade cybersecurity products at the price of an affordable SaaS application. The Huntress difference is our One Team advantage: our technology is designed with our industry-defining Security Operations Center (SOC) in mind and is never separated from our service. We protect 4M+ endpoints and 7M+ identities worldwide, elevating underresourced IT teams with protection that works as hard as they do.

• Lead, coach, and develop a team of Customer Success Managers.
• Drive a shift from reactive issue management to proactive engagement.
• Collaborate with various teams to deliver a unified customer experience.

Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

• Drive and scale customer success programs.
• Strengthen forecasting, renewals, and lifecycle management.
• Support strategic planning & territory alignment.

1Password is building the foundation for a safe, productive digital future. They innovated the market-leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today. They have over 180,000 businesses.

• Align with internal teams on customers' business priorities and strategies.
• Utilize a data-driven approach to adapt customer success plans and timelines.
• Drive resolution of blockers while accelerating solution implementation.

Jobgether uses an AI-powered matching process to ensure applications are reviewed quickly and fairly. They identify the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

• Owns and delivers joint customer success plan, to help build, grow, and expand client relationships.
• Act as a Trusted Advisor and Business Partner, providing strategic guidance and a “path to value” to customer Executive Leadership.
• Leverage PointClickCare customer success methodology that provides a prescriptive relationship management experience.

PointClickCare is a healthcare technology company. They provide solutions for the long-term and post-acute care industry, helping healthcare providers manage patient data and improve care outcomes. No information on size or company culture is provided in the job description.

• Manage onboarding and implementation for customers, acting as the project manager.
• Partner with customers to create and execute effective data and messaging strategies.
• Serve as the customer’s first point of contact for support and troubleshooting.

Customer.io's platform is used by over 8,000 companies to send billions of messages daily. They power automated communication using real-time behavioral data and strive for an inclusive team culture.

Build strong working relationships with customers, becoming a reliable partner throughout their Webflow journey. Learn each customer’s goals and workflows to guide them toward meaningful wins. Bring clear, organized customer insights back to the business to help improve our product and processes.

At Webflow, we’re building the world’s leading AI-native Digital Experience Platform, and we’re doing it as a remote-first company built on trust and transparency.

Act as the project manager for the successful onboarding of accounts, and provide ongoing support for assigned customers. Collaborate with technical support, sales, product, and engineering to answer customer questions. Plan and organize customer data to power effective campaigns and newsletters.

Customer.io powers automated communication that people actually want to receive.

• Elevate client relationships, overseeing onboarding, training, and attaining customer satisfaction.
• Cultivate a strategic advisor relationship with clients, delivering value and optimizing their product utilization.
• Maintain awareness of industry trends, track developments, and inform customer success strategies.

Finalis is a fast-paced startup that enables employees to develop skills quickly and work in an entrepreneurial culture. Finalis has finalists from different countries and cultures, encouraging team members to develop their soft skills and adapt to different backgrounds.

• Drive product adoption, enhance customer health, and ensure long-term value for our partner's most complex and largest enterprise customers.
• Shape the support for a diverse clientele, ranging from rapidly growing teams to established public companies.
• Integrate solutions into their hiring processes.

Jobgether is using an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements; their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. We appreciate your interest and wish you the best!

• Build deep relationships with customers and ensure positive sentiment.
• Understand customer goals and identify gaps to achieve desired outcomes.
• Proactively recommend solutions and provide focused training.

Knak empowers people to be creative through its world-class enterprise email and landing page creation platform. They are focused on making successful and happy customers by providing them with an incredibly powerful, yet easy-to-use creation platform.

• Accelerate adoption and time-to-value of Employee Service solutions
• Serve as subject matter expertise in internal service delivery and employee workflows
• Partner with customer success managers to enhance service delivery

Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

• The Customer Success Manager acts as an advocate for customers.
• You will oversee a portfolio of customers to help them achieve business outcomes and foster adoption.
• Ensure customers are technically healthy and obtain maximum value from their investment.

ServiceNow, founded in 2004, is a global market leader bringing AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their cloud-based platform connects people, systems, and processes to empower organizations to find smarter ways to work.

The Associate Customer Success Manager builds strong relationships with customers and delivers solutions in a one-to-many model. They identify customer needs and coordinate internally to ensure timely solutions are delivered. In this role, you will assist new OSV customers through the readiness process for Workday services.

OneSource Virtual (OSV) has helped more than 1,000 Workday customers take their teams from transactional to transformational with innovative technology and services.

• Lead end-to-end onboarding for clients, providing product walkthroughs and setup guidance.
• Maintain daily contact with clients, addressing questions and offering product support.
• Monitor product usage and provide recommendations to help clients achieve success.

Belkins Group is a vibrant ecosystem of services and products that define the cutting-edge landscape of the SalesTech and MarTech industries.

• Manage a team of Customer Success Managers (CSMs) across the EMEA region.
• Ensure customers are achieving maximum value from the platform.
• Develop processes, playbooks, and automation to improve customer impact and drive team efficiency.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.