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Responsibilities:
- Respond to customer support issues and resolve them per SLAs.
- Manage inbound communication via telephone, email, support tickets, and customer portal.
- Adhere to customer support best practices and policies.
Minimum Qualifications:
- Experience in a customer-facing role.
- Basic knowledge of customer support software.
- Strong communication, organizational, and time management skills.
Perks:
- Flexible work-from-home arrangements.
- Medical/Dental/Vision.
- 16 weeks of paid parental leave (US).
Wayvia
Wayvia helps the world’s top brands stay ahead using AI, data, and innovation to shape the future of commerce. At Wayvia, you’ll find a team that’s curious, collaborative, and always up for solving what’s next; they connect with their shoppers in ways that are relevant, respectful, and real.