Contact and communicate with providers to obtain required medical record documentation.
Respond to telephone inquiries promptly, professionally, and efficiently to provide resolution.
Analyze provider questions to determine the best use of resources to resolve the situation.
Empower AI provides federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. They leverage three decades of experience solving complex challenges in Health, Defense, and Civilian missions and are headquartered in Reston, VA.
Act as the primary point of contact for new patients calling and emailing in.
Efficiently register and onboard a high volume of new patients.
Precisely verify patient insurance information to confirm active coverage and eligibility.
Form Health is a virtual obesity medicine clinic delivering multi-disciplinary evidence-based obesity treatment through telemedicine. Founded in 2019, Form Health is a venture-backed innovative startup with an experienced clinical and leadership team that values its employees.
Making outbound calls to patients, members, and customers.
Helping patients make decisions that will enhance their healthcare experience.
Assisting members and patients with benefits and insurance information.
Carenet Health pioneers advancements for experiences across the healthcare consumer journey, interacting with 1 in 3 Americans daily. They integrate human touch with data-driven technology to improve healthcare, offering best-in-class clinical expertise and personalized solutions.
Answer incoming inquiries from patients, answer questions, and schedule appointments
Make outbound phone calls to patients, pharmacies, and insurance companies
Create and triage tickets in ServiceNow
Talkiatry transforms psychiatry with accessible, human, and responsible care. They’re a national mental health practice co-founded by a patient and a triple-board-certified psychiatrist to solve the problems both groups face in accessing and providing the highest quality treatment.
Answer inbound calls, process orders, and email customer confirmations.
Research and resolve billing and pricing inquiries and resolve any order issues.
Collaborate with internal departments on behalf of the customer and explain basic products and services.
Cardio Partners, a division of Sarnova, is a national leader in emergency prevention and an ardent advocate in the fight against Sudden Cardiac Arrest (SCA). They offer complete cardiac solutions, including equipment, consultation, training, and program management.
Handle a high volume of calls requesting assistance with accessing behavioral health services.
Prioritize cases based on shifting needs and resources.
Work with on-call providers to triage requests, organize their workload, and secure documentation.
Array Behavioral Care is a virtual psychiatry and teletherapy practice. They aim to transform access to timely behavioral health care via telepsychiatry solutions and services.
Address the needs of patients with a focus on customer support, coordination of logistics, and problem solving.
Schedule and coordinate the flow of work within or between departments to expedite project efficiencies and resolution to escalations.
Address and resolve assigned inquiries with a sense of urgency; Ensure timely closure of escalation cases using email, phone, or salesforce.com
Natera is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other.
Communicate with our members via phone and email, exhibiting care in every interaction
Listen to our members, providing empathy and solutions to their unique needs
Accurately document Member interactions and activity
Achieve is a digital personal finance company helping people move from struggling to thriving by providing innovative, personalized financial solutions. They leverage data and analytics to tailor solutions for each step of their member's financial journey.
Manages client denials and concerns through analytic review of clinical documentation.
Delivers final determination based on skillsets and partnerships with Humana parties.
Investigates and resolves member and practitioner issues via phone or face to face to support quality goals.
Humana Inc. is committed to putting health first for teammates, customers, and the company. Through Humana insurance services and CenterWell healthcare services, they strive to make it easier for millions to achieve their best health, delivering needed care and service.
CommonSpirit Health has 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services, making them accessible to nearly one out of every four U.S. residents. They are committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.
Provide support across our full customer base via various channels, addressing complex product and technical inquiries with accuracy and efficiency.
Guide customers on best practices for revenue cycle management, claims submission, payment processing, collections, and denial management within our platform.
Meet or exceed established performance metrics, including customer satisfaction, resolution time, and quality benchmarks; handle a high volume of inbound calls daily, ensuring timely and accurate responses to customer inquiries.
Tebra is the digital backbone for practice well-being, formed by the merging of Kareo and PatientPop. They aim to unlock better healthcare by helping independent practices bring modernized care to patients everywhere, serving over 100,000 providers.
Provide accurate information on health plan benefits, eligibility, and claims.
Handle inbound/outbound calls and respond to email inquiries.
Deliver an exceptional customer service experience to members and providers.
Evry Health's mission is to bring humanity to health insurance. Their high-technology health plans expand benefits, increase access and transparency, and feature a personalized, human approach. Evry Health is the major medical division of Globe Life (NYSE:GL).
Support clinical staff by gathering data to complete the medical necessity review process.
Create and send letters to providers and/or members to communicate information.
Collaborate with care management teams and stakeholders to provide optimal service.
Wellmark is a mutual insurance company owned by policy holders across Iowa and South Dakota, and they’ve built their reputation on over 80 years’ worth of trust. They are motivated by the well-being of their members, putting them first and committing to sustainability and innovation.
Serve as primary point of contact for servicing assigned accounts.
Provide exceptional account support to build and maintain a positive relationship.
Analyze existing accounts, qualify and validate customer-specific needs and develop solution criteria.
The American Heart Association's mission is to be a relentless force for a world of longer, healthier lives. Building on over 100 years of trusted leadership in cardiovascular and brain health, they drive breakthroughs and implement proven solutions in science, policy, and care.
Handle inbound calls and chat boxes from members regarding Sidecar Health’s products and services.
Provide excellent customer service in a timely and positive manner.
Build rapport and maintain positive relationships with existing members to understand their needs.
Sidecar Health is redefining health insurance with a mission to make excellent healthcare affordable and accessible. They are made of passionate people from various backgrounds and are driven to fix a broken system.
Responsible for serving as front-line support for the Patient Connection Center within Piedmont Healthcare.
The Patient Connection Associate III is responsible for pre-registering and scheduling moderately complex procedures.
Coordinating multiple resources for patient services.
Piedmont Healthcare is responsible for pre-registering and scheduling moderately complex procedures and coordinating multiple resources for patient services. The company offer opportunities to those who seek to be challenged and have a meaningful impact on the health of our patients and community.
Provide support and service to providers and members.
Effectively problem solve and contribute positively to a team environment.
Ensure the person making the inquiry receives the highest level of customer service possible.
Medavie is a national health solutions partner and innovative leader in healthcare delivery, benefits management, health management, and primary care. They have a team of 8,500+ professionals across Canada and are committed to improving the wellbeing of Canadians.
Answer calls from customers looking to schedule service jobs
Set up new customer accounts and locations
Assist with dispatching support, including coordinating jobs and supporting field teams during off-hours
Michael Bonsby HVAC, Plumbing & Electrical provides top tier service to the Maryland, Virginia and Washington D.C. communities. They have over 20 years of experience and treat their team members with the same level of dedication and care as their customers.
Initiate claims and provide exceptional customer service.
Promote digital self-service capabilities and document claim information.
Take ownership to service caller's needs and build The Hartford brand.
The Hartford is an insurance company that goes beyond coverages and policies. They provide opportunities to achieve goals and help others, shaping the future together.