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Responsibilities:
- Research and respond to inquiries from members and providers.
- Manage escalations and ensure accountability.
- Document all calls accurately.
Experience:
- Minimum 2 years of customer service experience in commercial health.
- Knowledge of medical terminology (CPT/ICD-10).
- Proficiency in Microsoft Office.
Telecommuting:
- Remote position, must reside in CST or EST time zones.
- Dedicated work area required.
- High-speed internet connection needed.
Evry Health
Evry Health's mission is to bring humanity to health insurance. Their high-technology health plans expand benefits, increase access and transparency, and feature a personalized, human approach. Evry Health is the major medical division of Globe Life (NYSE:GL).