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Primary Responsibilities:
- Create a welcoming experience by authentically engaging every caller, every time.
- Make a connection with customers by engaging in friendly and genuine conversation throughout each call to provide a world-class experience.
- Interacting with team and co-workers in a supportive and purpose-drive environment.
Qualifications:
- Bachelor’s degree or medical billing/coding certification.
- Additional TPA or payer experience.
- 2+ years of customer service experience; 1+ year in TPA or payer setting.
Point C
Point C is a National third-party administrator (TPA) with local market presence that delivers customized self-funded benefit programs. They research the most effective cost containment strategies and are driving down the cost of plans with innovative solutions.