Develop and maintain a deep understanding of our products billing offerings to effectively respond to incoming customer inquiries across our single-channel support system
Be each customer’s champion by providing ongoing support via our help desk platform helping them find solutions to their inquiries
Support development and update of the internal and external knowledge base to help scale our help desk support
Prompt Therapy Solutions is revolutionizing healthcare by delivering highly automated and modern software to rehab therapy businesses, the teams within, and the patients they serve. As the fastest growing company in the therapy EMR space and the new standard in healthcare technology, they have a dynamic team.
Meet with billing teams to train them on billing best practices and assist in their transition over to Prompt.
Assist in teaching submission, posting, invoicing, AR, etc best practices on Prompt.
Understand unique team needs to help configure and develop workflows with their new EMR/PM system
Prompt is revolutionizing healthcare by delivering highly automated and modern software to rehab therapy businesses, the teams within, and the patients they serve. As the fastest growing company in the therapy EMR space and the new standard in healthcare technology, they are looking for someone scrappy, willing to bring new ideas, take on big challenges, and is into doubling down on what works.
Manage the order to cash cycle for both subscription and non-recurring billing.
Execute recurring and ad-hoc billing activities, ensuring accuracy and timeliness.
Partner with revenue, Rev ops, and analytics to align data definitions and reporting logic.
Alvys is the world’s leading and fastest-growing software technology platform for the transportation and logistics space. Their mission is to help small to enterprise carriers and brokers thrive by boosting their business efficiency.
Provide support across our full customer base via various channels, addressing complex product and technical inquiries with accuracy and efficiency.
Guide customers on best practices for revenue cycle management, claims submission, payment processing, collections, and denial management within our platform.
Meet or exceed established performance metrics, including customer satisfaction, resolution time, and quality benchmarks; handle a high volume of inbound calls daily, ensuring timely and accurate responses to customer inquiries.
Tebra is the digital backbone for practice well-being, formed by the merging of Kareo and PatientPop. They aim to unlock better healthcare by helping independent practices bring modernized care to patients everywhere, serving over 100,000 providers.
Provide best-in-class support to partners and their clients, efficiently addressing requests and inquiries.
Answer questions about Partner Billing, including direct deposit and revenue share.
Reliably record and track defects and feature requests, communicating product and partnership concerns.
Constant Contact empowers people to pursue their dreams by providing them with the help and tools they need to grow online. They value ownership, accountability, and passion for customers' success, fostering a culture of diversity and inclusion.
Assist clients with hotel searches and confirmations.
Ensure booking accuracy and timely communication.
Handle customer questions professionally.
Destination Knot supports travelers with hotel selections, reservations, and guest inquiries. They value customer-service excellence and attention to detail to ensure smooth travel experiences.
Serve as a trusted point of contact for members via email and inbound/outbound phone calls
Investigate and resolve billing and account-related questions, including fees, holds, freezes, and terminations
De-escalate challenging situations and provide thoughtful, solution-oriented support
Daxko powers wellness to improve lives by helping health & wellness facilities operate efficiently and engage their members. They build solutions that make every aspect of running and being a member of a health and wellness organization easier and delightful.
Share accurate details on amenities, pricing, and availability
Manage and update reservation details
Destination Knot helps clients with booking and managing hotel reservations. They provide excellent customer service and detailed information on hotel options to ensure a smooth reservation process.
Responsible for day-to-day AR operations, including billing, client queries, cash collection and reconciliation.
Work closely with Operations to ensure billing correctness and minimize client queries.
Liaise with customers to resolve issues and escalations via email and phone.
Deel is the all-in-one payroll and HR platform for global teams, aiming to unlock global opportunity for every person, team, and business. As one of the largest globally distributed companies, their team of 7,000 spans more than 100 countries, fostering a dynamic culture of continuous learning and innovation.
Provide timely, professional responses to inquiries
Document interactions accurately
Destination Knot is hiring Customer Experience Associates to support clients booking hotels and travel accommodations. They focus on delivering excellent service while helping travelers plan stress-free stays.
Address the needs of patients with a focus on customer support, coordination of logistics, and problem solving.
Schedule and coordinate the flow of work within or between departments to expedite project efficiencies and resolution to escalations.
Address and resolve assigned inquiries with a sense of urgency; Ensure timely closure of escalation cases using email, phone, or salesforce.com
Natera is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other.
Serve as a key point of contact for customer inboxes, managing inbound requests with speed, clarity, and professionalism.
Support customer renewals by tracking timelines, preparing documentation, and coordinating internal approvals.
Maintain accurate and up-to-date account records, including meeting notes and engagement history.
CreatorIQ is the operating system for creator-led growth trusted by more than 1,300 global brands and agencies. They’re on a mission to make businesses more human, and humans more impactful. CreatorIQ operates in a flexible work model that combines both in-person and remote work.
Research escalated invoicing questions/issues and provide resolution.
Prepare and develop metric reporting for the platform.
Research and resolve billing-related credits and rebill requests.
RRD is a global provider of marketing, packaging, print, and supply chain solutions. They elevate engagement across the complete customer journey with creative execution and business process consulting, designed to lower environmental impact and serve 22,000 clients.
Provide responsive customer support for reservation questions and service needs
Assist clients with gathering required details for reservations and trip coordination
Research basic accommodation, activity, and destination information as needed
Destination Knot helps clients with reservation-related inquiries and general service needs. They are looking for someone who is patient, detail-oriented, and able to work independently in a virtual environment.
Answer customer calls and reply to email inquiries in a fast-paced environment.
Act as a point of escalation for complex customer and process issues.
Think quickly on your feet to customize creative solutions.
Nutrafol is a growing company that creates clinically tested products for hair growth and provide support for people at every step of their hair journey. Their multi-factorial approach targets key root causes of hair thinning using a patented blend of standardized vitamins, minerals and natural ingredients and is recommended by over 7,500 physicians and hair professionals.
Assist with reservation requests, confirmations, and scheduling updates
Respond to guest inquiries via email, phone, and messaging platforms
Maintain accurate records, calendars, and service documentation
Destination Knot is a coordination-focused services company that supports clients with reservations, scheduling, and guest-related service needs. They prioritize organization, clear communication, and delivering a consistently positive client experience.
Provides timely and accurate support to hosts across tickets, email, and phone, addressing a wide range of topics including policies, platform usage, and financial matters.
Navigates complex situations with clarity, offering thoughtful options and guiding hosts toward effective resolutions.
Helps hosts understand PadSplit’s policies and procedures, while ensuring they feel confident using the platform.
PadSplit is a real estate platform in the shared housing industry, committed to providing affordable housing for low-income earners and helping solve the affordable housing crisis. The company was founded in 2018 and is on a mission to change the world, one room at a time.
Monitor and respond to inbound customer chats during business hours.
Own and manage the full lifecycle of support tickets (from triage to resolution).
Identify recurring questions or issues and contribute to our internal documentation and customer-facing knowledge base.
Revenue Vessel is a software platform that helps logistics professionals access and analyze import data, primarily serving freight forwarders, customs brokers, trucking companies, and logistics tech providers across the U.S. and beyond. As they grow, they’re committed to delivering fast, accurate, and helpful support that matches the operational urgency of their customers.
Take the lead role and manage customer billing concerns via phone, email and chat following CPNI and Account Security guidelines.
Investigate billing disputes and negotiate customer credits; manage customer expectations regarding toll fraud and other billing topics.
Submit orders for Business customers including disconnect orders, install orders for customers whose accounts were disconnected for non-payment.
TDS Telecom provides high-speed internet, TV entertainment, and phone services to communities nationwide. With over 50 years of experience, they're committed to expanding fiber optic networks and serve over 1 million connections.
Facilitate client onboarding, training, and ongoing support via video, phone, and email.
Resolve customer inquiries and troubleshoot escalated issues across multiple channels.
Partner with Sales to define success, demonstrate ROI, and drive retention.
Cloudbeds is transforming hospitality with an intelligently designed platform that powers properties across 150 countries. They are a fully remote team of 650+ employees across 40+ countries, bringing together engineers, designers, and hospitality veterans.