Customer Experience Associate (Central/Eastern timezone)
Benefits
Unlimited PTO
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Responsibilities:
- Answer customer calls and reply to email inquiries in a fast-paced environment.
- Act as a point of escalation for complex customer and process issues.
- Resolve high-priority customer escalation.
Requirements:
- 1-3 years in a customer experience related role; e-commerce or startup preferred.
- Proficient using platforms such as ZenDesk, Salesforce, Microsoft Office and Google Workspace products.
- Stellar written and verbal communication skills.
Perks & Benefits:
- Comprehensive medical, dental, and vision package, including FSA program
- Quarterly Bonus Program
- Flexible PTO
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Nutrafol is a growing company that creates clinically tested products for hair growth and provide support for people at every step of their hair journey. Their multi-factorial approach targets key root causes of hair thinning using a patented blend of standardized vitamins, minerals and natural ingredients and is recommended by over 7,500 physicians and hair professionals.