Support our customers with account administration and billing inquiries through effective troubleshooting, timely escalations, and cross-functional collaboration, ensuring we deliver world-class support to every Twilio customer. Solve tough problems and enjoy helping others work through complex technical issues. A strong communicator to both technical and non-technical audiences via phone or email and you’re able to empathize with frustrated customers from all backgrounds.
Job listings
Troubleshoot technical issues, provide actionable recommendations and solutions, and ensure customer satisfaction. Manage multiple customer conversations in Salesforce Service Cloud, monitor key performance indicators, and gather customer feedback to improve products and processes. Collaborate with teams and maintain accurate documentation, adhering to company policies and procedures.
$155,000–$200,000
USD/year
This role is perfect for someone who thrives in a high-velocity environment and is excited to manage a large, diverse book of customers through a mix of digital and 1:1 engagement. You'll use data to surface opportunities, launch experiments, and help customers realize value faster. This is a proactive, impact-oriented role where success means measurable improvements in customer adoption, retention, and satisfaction.