As a Customer Support Representative Tier I, you’ll be the guide who ensures our customers feel heard, supported, and empowered to use our solutions with confidence. Your role is critical in keeping our customers happy, engaged, and thriving. You will deliver exceptional client support and act as a client advocate by listening actively, understanding their needs, and advocating for their best interests in every interaction. Proactively resolve issues by prioritizing customer issues based on severity and SLAs.