New Customer Experience Associate (Eastern or Central timezone)

In this role, you will play an active role in enhancing the overall customer experience, and team efficiency. This is an excellent opportunity if you are a creative problem solver, team player, and critical thinker. Answer customer calls (4-5 hour per day), and reply to email inquiries in a fast-paced environment. Act as a point of escalation for complex customer and process issues. Resolve high-priority customer escalation. Assist customers with navigating the Nutrafol website and become an expert on our product. Think quickly on your feet to customize creative solutions. Prioritize daily tasks and direct assignments to aid in maximizing efficiency. Manage Ad-hoc projects as needed and take on additional responsibilities and training to improve overall customer experiences.