Customer Experience Assoc

Primary Responsibilities:

• Deals directly with internal and external customers via telephone and electronic channels to obtain missing information.
• Communicate test status per protocol to respective customers.
• Triage and/or schedule clinical inquiries to/for Genetic Counseling staff.

Qualifications:

• High School degree or equivalent required; Two- or Four-year undergraduate degree or certification preferred
• At least 2 years prior customer service experience
• Multi-lingual skills are a strong plus

Knowledge, Skills, and Abilities:

• Knowledge of customer service principles and practices
• Ability to analyze, escalate, or resolve customer questions within established protocols
• Intermediate proficiency with Microsoft Office and Google Suite apps