Deals directly with internal and external customers via telephone and electronic channels to obtain missing information needed for processing of submitted test samples based on assigned region.
Communicate test status per protocol to respective customers, resend and/or request the resending of issued test results and Schedule requests for mobile phlebotomy.
Respond promptly to internal and external customer inquiries and complaints regarding missing and delayed test samples, results reports, and other relevant inquiries.
Provide quality customer service experience to consumers and customers.
Communicate effectively with consumers via various channels (telephone, email, chat, social media, etc.).
Problem solve in a professional and effective manner.
Jobgether is a platform that uses an AI-powered matching process to connect job seekers with potential employers. They ensure applications are reviewed quickly, objectively, and fairly, and provide a shortlist of top-fitting candidates to hiring companies.
Deliver timely support via email and chat that reflects Karat's brand voice while consistently meeting SLAs.
Triage and route inquiries to the right internal teams.
Adhere to standard operating procedures while adapting to the dynamic needs of a high-volume, global support environment.
Karat is the world's largest interviewing company, transforming organizations around the world. They provide a system for technical leaders who want to take control of how they hire top engineers, elevate their teams and contractors, and stay ahead.
The Associate Customer Success Manager builds strong relationships with customers and delivers solutions in a one-to-many model. They identify customer needs and coordinate internally to ensure timely solutions are delivered. In this role, you will assist new OSV customers through the readiness process for Workday services.
OneSource Virtual (OSV) has helped more than 1,000 Workday customers take their teams from transactional to transformational with innovative technology and services.
Responsible for accurately and respectfully responding to inquiries from employees/members, providers and clients in a high volume call center.
Seamlessly navigate multiple system applications/screens and resources to accurately respond to inquiries.
Thoroughly and accurately document all inquiries and actions taken using applicable software applications.
Luminare Health helps clients and brokers design custom self-funded healthcare plans providing innovative solutions, flexibility, complete data transparency, and member-centered support. They rely on their decades of industry experience and proven, data-driven results to deliver optimal benefits solutions, customized to meet our clients’ needs.
Review, finalize, and call out test results for Natera’s products.
Answer health care provider inquiries regarding Natera’s products.
Provide pre- and/or post- test telephone genetic information sessions to patients who are considering or have had testing through Natera.
Natera is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. The Natera team consists of statisticians, geneticists, doctors, lab scientists, business professionals, and software engineers from world-class institutions, who care deeply for their work and each other.
Answer high volume of incoming calls and place outbound calls, responding to patient inquiries related to healthcare services. Act as primary point of contact for patients via phone, email and chat systems. Convert calls to scheduled appointments for CHOICE clinics.
CHOICE is the largest provider of pediatric dental care in the Southwest United States, and we pride ourselves on delivering high quality care to children in our communities.
Configure Omada systems and monitor internal readiness for customer onboarding/offboarding. Manage the lifecycle of reporting requests, providing updates to CSMs and customers. Investigate, triage, and resolve cases from external customers and internal stakeholders.
Omada Health is on a mission to inspire and enable people everywhere to live free of chronic disease.
Interact with customers from various fields in a laboratory setting.
Triage customers to the appropriate Sales Account Manager/Account Executive and assist in lead generation.
Manage customer quotes and literature requests for diverse product lines.
LGC Clinical Diagnostics is a leading global IVD quality manufacturer, with expertise in quality measurement tools and reagents. They have around 450 employees across facilities in the USA, Ireland, and England, partnering with IVD and biopharmaceutical developers.
Handle inbound customer inquiries in a timely manner via phone, video, email, or chat and track inquiries in a ticketing system.
Collaborate with the Product, Sales, Clinical and Customer Experience teams to ensure the best customer experience and high NPS.
Work with third party vendors to resolve healthcare device related issues and troubleshoot, triage, and escalate support issues across multiple areas.
Twin Health empowers people to improve and prevent chronic metabolic diseases with AI Digital Twin technology. They have been recognized for their innovation and culture and are scaling rapidly across the U.S. and globally.
Handle customer inquiries via phone, email, and chat with professionalism.
Provide accurate information about products, services, and policies.
Troubleshoot and resolve customer complaints and issues.
TBS Investment & Management Company is dedicated to supporting their members' success by ensuring warehouses run smoothly. They foster a collaborative environment where individuals thrive on handling diverse tasks and solving challenges to enhance customer experiences.
Route clinical questions to providers appropriately.
LumiMeds is a fast-growing telehealth platform focused on weight management and long-term metabolic health. They work with a fully remote, globally distributed team and pride themselves on moving quickly, communicating clearly, and building systems that actually work.
Manage Support requests through email, phone, and chat channels
Conduct troubleshooting calls, chats, and emails
Interface with Product/Engineering to meet user needs
FiscalNote (NYSE: NOTE) is a leader in policy and global intelligence. By uniquely combining data, technology, and insights, FiscalNote empowers customers with critical insights and the tools to turn them into action. They value diversity and are committed to creating an inclusive environment for all their employees.
Identify, investigate, escalate and advise customers on their questions and concerns.
Interactions with customers directly impact their ability to run their teams efficiently.
Key player in growing Aircall.
Aircall is an AI-powered customer communications platform used by 22,000+ companies worldwide. They combine voice, SMS, WhatsApp, and AI into one seamless workspace, operating in nine global offices and backed by world-class investors.
Interact directly with customers via phone to assist with order fulfillment and service execution.
Analyze and interpret customer needs while building rapport to provide immediate assistance through tailored solutions.
Maintain high levels of customer satisfaction by making sure all member expectations are exceeded and services are rendered in designated time frames.
HONK transforms the towing and roadside assistance industry by turning high-stress automotive moments into seamless, brand-enhancing experiences. They are a remote-first company that embraces the possibilities of collaboration and flexibility, allowing team members to thrive from anywhere in the US.
Provide customer service and interpersonal communication skills to support the ICE law enforcement mission.
Maintain public and community relations by answering incoming calls and processing web tips.
Review, analyze, and process tips for further action.
SteerBridge Strategies is a CVE-Verified Service-Disabled, Veteran-Owned Small Business delivering professional services to the U.S. Government and private sector.
Build rapport with families, healthcare providers, and insurance companies in a compassionate and efficient manner over the phone. Educate potential families about the evaluation appointment, treatment process, and insurance process. Handle variable call-volume on multiple queues, averaging 40 to 70 calls a day.
Cranial Technologies is dedicated to researching, diagnosing, and treating plagiocephaly (commonly called flat head syndrome).
Deliver exceptional customer service to external and internal customers.
Answer incoming calls and handle inquiries related to scheduling and general information.
Ensure administrative and financial preparation of patients prior to their visit.
Oregon Health & Science University values a diverse and culturally competent workforce. They are an equal opportunity, affirmative action organization that does not discriminate against applicants.