Patient Experience Representative

Patient Communication:

• Answer a high volume of incoming calls and place outbound calls.
• Respond to patient inquiries as they relate to healthcare services.
• Direct contacts to the appropriate person or department.

Customer Service:

• Act as primary point of contact for patients via phone, email and chat systems.
• Demonstrate high levels of customer service as a Brand Ambassador.
• Build long-lasting relationships built on trust.

Administrative Tasks:

• Review insurance eligibility for applicable callers when scheduling appointments.
• Document results of contact in patient management system.
• Maintain strict patient/client confidentiality at all times.