New Customer Service Representative – Parent Liaison (Remote)

Customer Interaction:

• Build rapport with families, healthcare providers, and insurance companies.
• Provide outstanding customer service to our families over the phone.
• Work with people from diverse backgrounds.

Operational Tasks:

• Accurately enter patient registration information and schedule initial appointments.
• Coordinate information between referring physicians, insurance companies, and treatment clinics.
• Review cost share amounts, co-payments, and financial responsibility with our families.

Workload Management:

• Handle variable call-volume on multiple queues, averaging 40 to 70 calls a day.
• Problem-solve and prioritize daily tasks to manage individual workload.
• Absorb new information in a timely manner.