Serve as the first point of contact for partner inquiries, providing timely support.
Collaborate with internal teams to resolve partner-related challenges.
Contribute to the creation and maintenance of partner FAQs and documentation.
iCIMS is a software company providing recruiting solutions for businesses to attract, engage, hire, and advance talent that drives business transformation.
Foster a high-performing partner network by discussing performance trends and aligning on clear goals for improvement.
Review and respond to internal escalation requests in a timely and accurate manner.
Collaborate with cross-functional team members to support company goals and performance targets.
Phil, founded in 2015, is a Series D health-tech startup building a platform that streamlines the process of patients receiving prescriptions by interfacing between doctors, pharmacies, and patients. The team is a group of like-minded individuals from varying backgrounds, passionate about creating a new and innovative healthcare platform focused on patient experience and overall human wellbeing.
Build and maintain a list of partner field team sales and technical contacts and develop them into champions for NetBox.
Maintain accurate mapping of Partner AEs/SEs and align them with NetBox Labs AEs based on geography, accounts, and partner tier.
Ensure accurate, timely partner opportunity registration and maintain high CRM data quality.
NetBox Labs helps companies build and manage complex networks, accelerating network automation. They are the commercial steward of open source NetBox and Orb, backed by investment from Notable Capital, Grafana Labs CEO Raj Dutt, Flybridge, IBM, Salesforce Ventures, and Mango Capital.
Provide support across our full customer base via various channels, addressing complex product and technical inquiries with accuracy and efficiency.
Guide customers on best practices for revenue cycle management, claims submission, payment processing, collections, and denial management within our platform.
Meet or exceed established performance metrics, including customer satisfaction, resolution time, and quality benchmarks; handle a high volume of inbound calls daily, ensuring timely and accurate responses to customer inquiries.
Tebra is the digital backbone for practice well-being, formed by the merging of Kareo and PatientPop. They aim to unlock better healthcare by helping independent practices bring modernized care to patients everywhere, serving over 100,000 providers.
Communicate directly with customers via our Support Center.
Triage a diversity of support tickets as well as work on process improvement.
Help new and existing customers get up and running with our product, diagnose tricky situations, and aid companies in achieving their business goals.
Customer.io's platform is used by over 8,000 companies to send billions of messages daily. They help teams send smarter messages using real-time behavioral data and believe in empathy, transparency, and responsibility.
Manage Support requests through email, phone, and chat channels
Conduct troubleshooting calls, chats, and emails
Interface with Product/Engineering to meet user needs
FiscalNote (NYSE: NOTE) is a leader in policy and global intelligence. By uniquely combining data, technology, and insights, FiscalNote empowers customers with critical insights and the tools to turn them into action. They value diversity and are committed to creating an inclusive environment for all their employees.
Provides timely and accurate support to hosts across tickets, email, and phone, addressing a wide range of topics including policies, platform usage, and financial matters.
Navigates complex situations with clarity, offering thoughtful options and guiding hosts toward effective resolutions.
Helps hosts understand PadSplit’s policies and procedures, while ensuring they feel confident using the platform.
PadSplit is a real estate platform in the shared housing industry, committed to providing affordable housing for low-income earners and helping solve the affordable housing crisis. The company was founded in 2018 and is on a mission to change the world, one room at a time.
Monitor, track, and manage aging customer accounts to ensure timely resolution.
Serve as the primary point of contact for partner accounting inquiries, ensuring timely and accurate responses.
Investigate and resolve discrepancies related to invoices, payments, and account reconciliations.
Palmetto is a leading clean tech company on a mission to accelerate the transition to a clean energy future. Our award-winning technology platform empowers homeowners, businesses, and entrepreneurs to adopt renewable energy through simple, scalable, and innovative solutions. Our employees are our most valuable resource and we foster a promote-from-within culture that prioritizes talent development, career growth, and purpose-driven work.
Act as the voice of strategic partners and customers for GPC. Serve as point-of-contact for high-visibility partner/customer escalations. Synthesize partner/customer feedback, market insights, and GTM execution signals into clear executive summaries.
ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.
The role primarily involves assisting users with Clair, acting as the first line of support via phone, text, and email. You will become a product expert, deeply understanding Clair's signup process and wage advance products. You will work with a team invested in the users and mission.
At Clair, they are on a mission to create financial freedom for America's workers by giving them a digital banking platform.
The role is the first line of support for clients and investors for all things Figure Markets. Act as a bridge between customers and internal teams to address any concerns and to ensure customer satisfaction. Provide technical support and troubleshooting, triage and route the identification of technical bugs, and track until resolved.
Figure is transforming capital markets through blockchain, combining transparency and efficiency with AI-driven automation to reimagine loan origination and trading.
Lead, mentor, and develop the Partner Success team, fostering a culture of accountability, collaboration, and continuous improvement.
Oversee end-to-end delivery of complex partner integrations, balancing strategic guidance with hands-on support where needed.
Identify opportunities to improve workflows, tools, and systems implementing scalable processes that reduce time to value and increase partner satisfaction.
ZayZoon is on a mission to save hardworking employees money with a financial empowerment platform. They offer financial wellness services, like earned wage access, that allows employees to access their earned wages ahead of payday and have been recognized for growth.
Monitor and respond to inbound customer chats during business hours.
Own and manage the full lifecycle of support tickets (from triage to resolution).
Identify recurring questions or issues and contribute to our internal documentation and customer-facing knowledge base.
Revenue Vessel is a software platform that helps logistics professionals access and analyze import data, primarily serving freight forwarders, customs brokers, trucking companies, and logistics tech providers across the U.S. and beyond. As they grow, they’re committed to delivering fast, accurate, and helpful support that matches the operational urgency of their customers.