Provide support across our full customer base via various channels, addressing complex product and technical inquiries with accuracy and efficiency.
Guide customers on best practices for revenue cycle management, claims submission, payment processing, collections, and denial management within our platform.
Meet or exceed established performance metrics, including customer satisfaction, resolution time, and quality benchmarks; handle a high volume of inbound calls daily, ensuring timely and accurate responses to customer inquiries.
Tebra is the digital backbone for practice well-being, formed by the merging of Kareo and PatientPop. They aim to unlock better healthcare by helping independent practices bring modernized care to patients everywhere, serving over 100,000 providers.
Monitor billing systems for failed payments and overdue invoices.
Track customer contracts, payment schedules, and compliance.
Respond to customer requests for invoices, receipts, and billing confirmations.
Whippy is transforming business communication with AI Agents, helping companies engage with customers using intelligent AI. They offer a platform to automate interactions at scale, replacing outdated tools.
Provide best-in-class support to partners and their clients, efficiently addressing requests and inquiries.
Answer questions about Partner Billing, including direct deposit and revenue share.
Reliably record and track defects and feature requests, communicating product and partnership concerns.
Constant Contact empowers people to pursue their dreams by providing them with the help and tools they need to grow online. They value ownership, accountability, and passion for customers' success, fostering a culture of diversity and inclusion.
Own the Billing & Invoicing strategy and roadmap for a unified billing approach across the product portfolio.
Lead discovery across the payments ecosystem to gather insights from merchants/partners and internal commercial teams.
Partner with Engineering to deliver the new billing engine and single customer billing view, ensuring a robust model.
NMI enables partners with choice, and challenges the one-size-fits-all approach to payment. They are creative problem solvers who help visionaries smash through boundaries and think beyond what’s possible so they can think about what’s next. NMI is focused on making NMI more diverse and welcoming.
Process Billing for all Types (Autopay, Net Terms, Purchase Order, etc.).
Support incoming customer emails, calls, and chats regarding billing issues and account change requests.
Manage Accounts Receivable outreach to improve the collections process and reduce time to collect.
Rockbot is an omnichannel media platform committed to elevating customer and employee experiences while fostering stronger connections in real-world spaces. Backed by leading investors including Google and Universal Music Group, Rockbot fosters a culture where different perspectives help them grow and achieve more.
Meet with billing teams to train them on billing best practices and assist in their transition over to Prompt.
Assist in teaching submission, posting, invoicing, AR, etc best practices on Prompt.
Understand unique team needs to help configure and develop workflows with their new EMR/PM system
Prompt is revolutionizing healthcare by delivering highly automated and modern software to rehab therapy businesses, the teams within, and the patients they serve. As the fastest growing company in the therapy EMR space and the new standard in healthcare technology, they are looking for someone scrappy, willing to bring new ideas, take on big challenges, and is into doubling down on what works.
Monitor and respond to inbound customer chats during business hours.
Own and manage the full lifecycle of support tickets (from triage to resolution).
Identify recurring questions or issues and contribute to our internal documentation and customer-facing knowledge base.
Revenue Vessel is a software platform that helps logistics professionals access and analyze import data, primarily serving freight forwarders, customs brokers, trucking companies, and logistics tech providers across the U.S. and beyond. As they grow, they’re committed to delivering fast, accurate, and helpful support that matches the operational urgency of their customers.
As Staff Product Manager, you'll orchestrate billing systems tailored to diverse customers and navigate user access for new sales channels. You'll be instrumental in streamlining billing processes, molding the position as sales channels and the billing platform evolve. You'll build features and capabilities that boost ARR and growth, ensuring the platform is a core component of revenue growth.
Huntress is a fully remote, global team of passionate experts and ethical badasses on a mission to break down the barriers to cybersecurity.
Maintain comprehensive billing records, monitor and report key performance indicators related to claims submission, denial resolution, and payment posting.
Serve as the primary point of contact for internal teams and external payers.
Apollo Behavior is the premier provider of ABA therapy in metro Atlanta, and the largest ABA provider based in Georgia.