Customer Support Specialist

This role involves providing expert-level support, specializing in handling payment, verification, and account-related issues, through phone, chat, and email. The responsibilities include troubleshooting complex billing, subscription, and transaction discrepancies with precision and empathy. There is a strong emphasis on collaboration with engineering, product, and risk teams to identify root causes and escalate bugs or system-level issues, along with maintaining accurate documentation for all escalations and operational actions. The position requires an extensive background in FinTech, banking, or payments-related customer support, with direct experience resolving complex billing or compliance issues.