Partner / Customer Advocate Global Partnerships & Channels (GPC)

This role will strengthen ServiceNow’s relationships with top-tier partners and customers.

• Ensuring their needs, priorities, and feedback are clearly represented in GPC decision-making.
• This role will ensure friction is reduced, partner experiences improve, and internal alignment elevates ServiceNow’s partner ecosystem to AI‑native scale.
• Drive structured and rapid triage, ensuring cross-functional alignment within Sales, CSM, Legal, Product, and Operations.
• Document systemic root causes and champion continuous improvement initiatives.
• Synthesize partner/customer feedback, market insights, and GTM execution signals into clear executive summaries.